Install Coordinator

Del-Air Heating & Air Con • Sanford, FL

5d

About The Position

The Install Coordinator is responsible for overseeing the scheduling, logistics, material readiness, and administrative workflow of the Installation Department. This role ensures installation teams are properly equipped, prepared, and scheduled to maximize productivity, minimize delays and callbacks, and deliver a high level of customer satisfaction.

The Install Coordinator serves as a critical operational support function, enabling the Install Manager and field teams to focus on execution, quality, and customer experience.

Requirements

• Experience in HVAC, construction, service coordination, or scheduling preferred
• Strong organizational, time management, and multitasking abilities
• Excellent communication and customer service skills
• Proficiency with CRM/ERP systems (ServiceTitan preferred)
• Ability to work in a fast-paced environment with shifting priorities
• Strong attention to detail and accuracy
• Demonstrated problem-solving skills with proactive follow-through

Responsibilities

• SCHEDULING & JOB COORDINATION
• Schedule HVAC installation jobs based on crew availability, skill level, and job scope
• Coordinate with Sales to verify job accuracy and completeness prior to scheduling
• Communicate scheduling details, expectations, and time windows to customers
• Maintain and manage the installation calendar, adjusting schedules as needed
• Optimize daily install capacity to minimize downtime and maximize efficiency
• MATERIAL & INVENTORY MANAGEMENT
• Order all required equipment, materials, and accessories for scheduled installations
• Monitor and maintain appropriate inventory and truck stock levels
• Track deliveries and ensure materials are available prior to scheduled install dates
• Coordinate job staging to ensure readiness and accuracy
• Resolve material shortages or backorders in a timely manner to avoid delays
• DOCUMENTATION & SYSTEM MANAGEMENT
• Ensure accuracy of equipment details, model numbers, and system configurations
• Maintain complete and accurate documentation within CRM/ERP systems
• Provide installation crews with all necessary job information prior to dispatch
• Maintain real-time updates on job statuses, notes, and documentation
• REINSPECTIONS & FOLLOW-UP COORDINATION
• Schedule reinspections, quality checks, and follow-up work orders
• Track outstanding items and ensure timely completion
• Communicate with customers regarding follow-up services and scheduling
• COMMUNICATION & CROSS-FUNCTIONAL COORDINATION
• Serve as the primary internal point of contact for scheduling, materials, and job readiness
• Communicate schedule changes, delays, and material issues to the Install Manager and field teams
• Collaborate with Sales, Customer Service, and other departments to ensure seamless workflow
• Provide regular updates to leadership on scheduling status, job progress, and operational challenges

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed