Install Coordinator

Airtron•Dallas, TX

About The Position

Job Summary: The Install Coordinator will provide administrative and general business support to the Installation team and residential customers handling a variety of functions to ensure that all operational and customer needs are met. Essential Duties/Responsibilities: Works closely with the Installation Manager and field employees to ensure that all customer and job needs are met. Assigns and routes service calls to field employees efficiently. Calls customers to set up equipment installations. Dispatches, monitors and follows up on the progress of our field employees in completing scheduled work. Manages data entry including notations and verification of timekeeping for field employees. Utilizes emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days. Makes inquiries to responsible parties to fully resolve and complete open tickets in dispatching software, including but not limited to documenting the resolution in job notes. Makes outbound customer phone calls which typically includes following up on permits and inspections as well as rescheduling services for customers. Makes outbound courtesy calling to customers and vendors. Follows all company policies and procedures, including but not limited to safety. Facilitate residential HVAC replacement systems equipment and materials contracts. Other duties as assigned Duties may vary by location.

Requirements

High School Diploma or GED
3-5 years of experience working in an office setting and with at least 20% of your daily duties being on the phone with customers.
General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook
Must be able to communicate in English effectively, both verbally and in writing
Ability to work overtime with little notice
weekends hours may occasionally be required

Nice To Haves

Experience in HVAC setting

Responsibilities

Works closely with the Installation Manager and field employees to ensure that all customer and job needs are met.
Assigns and routes service calls to field employees efficiently.
Calls customers to set up equipment installations.
Dispatches, monitors and follows up on the progress of our field employees in completing scheduled work.
Manages data entry including notations and verification of timekeeping for field employees.
Utilizes emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
Makes inquiries to responsible parties to fully resolve and complete open tickets in dispatching software, including but not limited to documenting the resolution in job notes.
Makes outbound customer phone calls which typically includes following up on permits and inspections as well as rescheduling services for customers.
Makes outbound courtesy calling to customers and vendors.
Follows all company policies and procedures, including but not limited to safety.
Facilitate residential HVAC replacement systems equipment and materials contracts.
Other duties as assigned
Duties may vary by location.