Installation Manager

Andersen Corporation • Murrysville, PA

2d

About The Position

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality. Job Description: The Branch Install Manager manages the installation process, including technical measurement, warehouse, installation, and service, to insure Homeowner delight, efficiency, and appropriate resource capacity in a major market Corporate Owned Retail Office (CORO). Size, scope, complexity is a function of the unit volume generated at the location. Ensure that installation process associates are prepared and able to deliver flawless installation and Signature Service the first time.

Requirements

• Four - year degree or an equivalent combination of education and experience preferred.
• Valid driver’s license with acceptable accident and moving violation motor vehicle record.
• A minimum of 7 years of work experience in home improvement or other closely related field preferred.
• A minimum of 5 years of direct supervision experience is preferred.
• Strong written and verbal communication skills.
• Knowledge of applicable building codes and construction techniques preferred.
• Previous work experience recruiting and managing independent contractors.
• Ability to work and lead in a team environment required.
• Previous P&L responsibility required.

Responsibilities

• Ensure homeowner delight, as measured through customer satisfaction surveys, by training and coaching associates on technical capabilities and customer service.
• Research and/or develop new processes to increase efficiency and Homeowner satisfaction.
• Regularly visit Homeowner work sites to audit and execute existing and new processes.
• Meet or exceed Homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations.
• Execute recruiting efforts as needed to meet workforce requirements.
• Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate.
• Work closely with the Sales and Customer Process functions to ensure resources are aligned, in a proactive manner, with demand fluctuations.
• Executes the safety initiative of the installation process associates to ensure safe practices are in place and are followed.
• Ensure that all regulatory training required is completed as appropriate.
• Participate as a team member on the CORO Safety Committee.
• Ensure that all regulatory procedures and/or requirements impacting the installation process are met.
• Executes supply chain function strategy within the branch with oversight responsibility of shipping, receiving, and purchasing.
• Responsible for ensuring corporate purchased program and vendor relationships are utilized appropriately to ensure compliance and cost containment.
• Directly supervise installation process associates including performance planning, fostering open communication and answering team concerns and questions.
• Participate, as a team member, with the CORO Leadership Team, to ensure alignment and open and timely communication.
• Manage independent contractors (including contracts, selection and training) to ensure that appropriate installation process capacity exists.
• Routinely works directly with Homeowners to resolve installation process issues.
• Directly manage all associates involved in the installation processes.

Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager