Installation Manager

Bath Planet•Hilton Head Island, SC

13d•$85,000 - $90,000

About The Position

We are seeking an experienced Installation Manager with an active SC plumbing license(required) to oversee and manage our bathroom installation operations in the Bluffton and Hilton Head area. This is a full-time leadership role responsible for managing 3 full-time installation crews , while ensuring projects are completed safely, efficiently, and to the highest quality standards. This is a hands-on role for a strong leader who enjoys problem-solving, training teams, and working directly with homeowners to deliver an exceptional installation experience from start to finish.

Requirements

Active South Carolina plumbing license (required)
Strong background in bathroom remodeling, plumbing, construction, or installation management
Proven experience managing multiple crews and overseeing residential projects simultaneously
Excellent leadership, coaching, and team-building skills
Strong problem-solving abilities with a hands-on, solutions-oriented approach
Exceptional customer service skills with experience working directly with homeowners
Comfortable working with a retiree-based customer demographic and maintaining a calm, professional demeanor
Highly organized with strong scheduling, planning, and time-management skills
Ability to manage inventory, materials, and logistics effectively
Valid driver’s license and clean driving record
Ability to represent the company professionally at all times

Responsibilities

Oversee day-to-day production operations for all bathroom installations
Manage and coordinate 3 full-time installation crews , ensuring efficiency, quality, and accountability
Plan, schedule, and adjust installer workloads to meet weekly production goals
Lead installer training, onboarding, and ongoing skill development
Serve as the primary escalation point for job-site issues and technical challenges
Visit job sites regularly to inspect work quality and provide hands-on support as needed
Ensure all installations comply with South Carolina plumbing codes , company standards, and safety requirements
Communicate professionally with homeowners throughout the installation process, addressing questions or concerns promptly
Maintain a strong customer experience and ensure 100% customer satisfaction on every job
Protect and uphold the company’s reputation for 100% 5-star reviews
Manage warehouse operations, including inventory control, material ordering, and job staging
Ensure correct materials and products are prepared and delivered to each job site
Receive, inspect, and organize deliveries from suppliers
Coordinate timelines between sales, production, and installers to ensure smooth job flow
Monitor installer performance, job completion times, and overall team productivity