Interim Lead Case Manager

Kleo Community Life Center•Chicago, IL

3d•$33•Onsite

About The Position

The Lead Case Manager provides clinical and administrative oversight to the Case Management team, ensuring the delivery of person-centered, trauma-informed support to shelter residents. This role serves as a subject matter expert in Medicaid billing requirements and HMIS documentation, guiding the team in developing effective service plans and achieving housing stability for residents.

Requirements

Bachelor's in Social Work, Counseling, or a related field (LCSW or LCPC preferred).
Minimum of 3 years of experience in social services, with at least 1 year in a supervisory or lead role.
Advanced knowledge of Medicaid billing, HMIS, and trauma-informed care.
Exceptional organizational, communication, analytical, and problem-solving skills.
Ability to work independently, prioritize tasks and meet deadlines
Participation as a team player and sensitive to issues of diversity.
Strong documentation skills, collaboration across shifts, and adaptability to resident needs.
Computer knowledge of MS Office products, and email systems.
Ability to work in a fast-paced shelter setting.
English proficiency required

Nice To Haves

Bilingual (Spanish or French Creole) strongly preferred.

Responsibilities

Supervise and mentor a team of Case Managers, providing guidance on complex cases and biopsychosocial assessments.
Facilitate regular clinical supervision and team meetings to review resident progress and identify service gaps.
Oversee the distribution of caseloads and ensure continuity of care during shift handoffs.
Support the hiring, onboarding, and professional development of new case management staff.
Serve as the primary auditor for case files, ensuring all documentation meets Medicaid case management standards and audit requirements.
Review progress notes to ensure they clearly reflect identified needs, interventions, and medical necessity.
Act as the point of contact for Medicaid-related documentation questions and service eligibility.
Ensure the team is proficient in HMIS and other required data systems.
Provide expert support for residents with high-acuity mental health or substance use barriers.
Lead the team in applying SMART goals to individualized action plans and Housing First principles.
Oversee crisis response protocols, ensuring staff use trauma-informed de-escalation approaches during emergencies.
Coordinate with internal leadership and external partners to enhance the network of housing and medical resources.
Must comply with agency requirements of strict client confidentiality, professional ethics and agency policies and procedures.
Must participate in the following but not limited to monthly staff meetings; training (travel often required); fundraising events; community fairs; client events, outreach efforts and other events as directed by leadership.
Perform all other duties as assigned.