Lead Case Manager

Dynamic Service Solutions

7d

About The Position

The Lead Case Manager is responsible for the day-to-day operations of the case management department including the timely submission of reunification packets, service plans and other assessments required for the compiling of a comprehensive case file with supporting documentation maintained in a physical file. The Lead Case Manager ensures the creation of strong systems and methods of performance excellence, while supporting the teams to embrace possibilities and develop creative solutions to ensure the demands of the program are exceeded. The Lead Case manager ensures the fidelity of the program components and ensures that systems of accountability exist to sustain the care expectation. The Lead Case Manager demonstrates knowledge of and familiarity with the Office of Refugee Resettlement (ORR) policy and procedures relating to the care and supervision of unaccompanied children (UC). This includes knowledge of legal background and authority governing the practice as related to working with unaccompanied children.

Requirements

• Master’s Degree in Psychology, Sociology, Social Work, Clinical Counseling, Human Services or other relevant behavioral science required.
• 1-2 years of experience working in the youth services field
• 2 years of proven supervisory experience.
• Bachelor’s degree required with 3 years of progressive employment experience that demonstrates supervisory and case management experience working with adolescents or in the youth services field preferred (volunteer and internship experienced included).

Nice To Haves

• Additional degree/course work in related fields is desirable.

Responsibilities

• Responsible for general oversight and coordination of case managers and services and supervising, scheduling and monitoring case managers and file clerks while providing oversight in the development/implementation of policies, procedures, ORR guidelines, regulations and reports to assure effective department functioning and documentation of activity and performance outcomes.
• Address employee performance issues in a timely manner, develop corrective action plans or disciplinary memos and maintain documentation of conversations through the use of memos to the record/conference notes.
• Develop corrective action plans or disciplinary memos to address performance issues of case management staff in collaboration with Program Management Team.
• Ensure accurate and timely completion of documentation as required by state and federal regulations, to include ensuring that all services provided to UCs are documented in the child’s record and required databases in accordance with state and federal regulations, especially ORR policy section 2 and Texas Licensing requirements.
• Serve as the main point of contact for approving initial placements, youth being transferred and for requests for information in coordination with Program Management Team.
• Ensure that Case Management Significant Incident Reports (SIRs) are submitted within 24 hours upon notification of the incident and that additional reports are submitted to CPS and CFRC’s internal reporting mechanism as required. Conducts weekly audits of 10% of the program’s active case files and maintains appropriate documentation to ensure compliance with CFRC, State, and Federal guidelines.
• Maintain a daily updated list of the status for all cases to ensure that adequate progress is being made and maintain census detailing which children have been discharged and entered the facility as new intakes.

Benefits

• Competitive salary.
• Benefits package medical, dental, vision, HSA, DCFSA and 401 K retirement plan. Life and Disability Plans and other supplemental plans. Student Loan Assistance plan.
• Paid time off, holidays, and sick leave.
• Professional development opportunities; ongoing training in best practices, and leadership.
• Mission-driven work in a collaborative, supportive team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level