International Client Services Analyst

U.S. Bank National Association • Saint Paul, MN

1d

About The Position

This role supports international banking clients by enabling effective use of digital self-service platforms for trade and foreign exchange (FX) transactions. The position partners closely with FX, trade, and cross‑functional teams to deliver client trainings, support onboarding, and enhance the overall digital client experience.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically four or more years of related experience

Nice To Haves

• Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
• Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
• Good understanding of project management and testing methodology and procedures
• Ability to develop test schedules, review testing plans, track test issues and report on test results
• Strong analytical and forecasting skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to work as part of a project team
• Effective verbal and written presentation and communication skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Responsibilities

• Conduct digital platform trainings and live demonstrations for international banking clients, with a focus on trade and foreign exchange (FX) products accessed through online self-service portals.
• Lead client onboarding activities to ensure a smooth transition to digital tools, empowering clients to access reports and execute transactions independently without the need for manual outreach.
• Serve as a trusted point of contact for client inquiries, resolving issues, responding to escalations, and coordinating with internal partners as needed.
• Collaborate with FX, trade, and other internal teams to support client needs and deliver a consistent, high-quality digital experience.
• Identify opportunities for business process and system improvements, including providing recommendations to enhance digital portals and related technologies.
• Participate in project initiatives and provide operational support as needed to drive continuous improvement and client satisfaction.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees