International Staff Coordinator

LAKE JUNALUSKA ASSEMBLY INC•Lake Junaluska, NC

About The Position

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body. Located in the Smoky Mountains of Western North Carolina, Lake Junaluska is a Conference and Retreat Center that plays a vital role by providing a location for training and renewal. Each year Lake Junaluska will host over 200,000 guests who are engaged in spiritual training, recreation or renewal events and activities. Our guests include religious, non-profit and secular groups. We are also a residential and vacation community. About the Program Each year, between May and October, Lake Junaluska Assembly hosts international staff through the Greenheart Exchange program. Greenheart Exchange is designated by the US Department of State as a J-1 Visa sponsor that allows foreign students to travel and work in the United States for up to four months. The Greenheart Exchange program emphasizes participation in cultural activities, developing work experience skills, and promoting leadership experiences. The International Staff Coordinator is an integral position to assist in creating a safe housing environment, a variety of cultural programming, transportation, and mentorship of international staffers throughout their seasonal employment at Lake Junaluska Assembly. Approximately 20 international staff are anticipated for the summer of 2026. Seasonal Work Schedule This is a seasonal position. Employment for the 2026 season will begin in May. Pre‑season onboarding may occur in April as scheduled by Human Resources.

Requirements

Mature responsible adult with the ability to interact and supervise college age students in a “dorm” setting
Must have excellent leadership skills and demonstrate Christian faith in daily life activities
Evidence of a high level of maturity and responsibility
Must maintain confidentiality
Must possess excellent hospitality skills and a strong desire to foster an attitude of Christian hospitality to “exceed guest expectations”
Must have demonstrated good communication skills, client relation skills, and a commitment to providing responsive and conscientious customer service
Must be able to make presentations, speak publicly to groups or on a one-to-one basis
Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.
Ability to read and comprehend instructions, short correspondence, emails, and memos
Ability to effectively present job related information upon request to customers, clients, and employees of the organization
Proven computer skills, organizational skills, and interpersonal skills is required
Ability to solve practical problems with customers, guests, and employees, handle a variety of questions or concerns, and recognize when to consult or escalate to a supervisor
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule formats
Must have or willing to receive training in driving 15 passenger mini bus
Must be a minimum of 21 years of age, have a valid, clean driving record, and pass a background check
Must be willing to live on site at the convenience of the employer
Must be willing to work a flexible schedule

Nice To Haves

Hospitality experience strongly desired
Knowledge and training in Safe Sanctuary strongly desired

Responsibilities

Responsible for spearheading airport pick-up and drop-off of all international staff: Coordinate drivers, and drive LJA vehicles when available.
Responsible for staggered scheduled on-site office hours to ensure availability to international staff.
Review Housing Rules and Regulations with each student as they arrive, check students in/out with prearranged room assignments.
Manage room key assignments, door signs, etc.
Conduct room inspections throughout the summer as needed and upon check out for cleanliness and safety
Coordinate voluntary worship opportunities for all residents in on site housing
Assign and manage weekly house duties to ensure they are completed in a timely, efficient manner to maintain a clean and orderly living facility for all residents
Distribute all housekeeping supplies and mail to residents
Partner with LJA Management to plan and execute recreational outings and activities (ie: hiking, local restaurant outings, sporting events, shopping at the outlets, etc.)
Coordinate with Human Resources to schedule and drive Lake Junaluska’s minibus to transport international staff to the Social Security Administration office in Asheville.
Schedule and drive Lake Junaluska’s minibus to transport international staff on weekly grocery trips, as well as recreational outings and activities, and to pick up/drop off at Airport or bus stations
Ensure all residents abide by the housing covenant to include quiet hours, curfew, and all policies and procedures as outlined in the Human Resources Policy and Procedures Manual
Monitor resident housing – No Co-Ed housing allowed in on site housing unless married employees. Guests are not allowed in resident rooms. All residents are required to follow an open door policy with respect to guests in the kitchen and lounge public areas at the housing facility. Overnight guests are not allowed in resident housing.
Report all resident incidents and/or challenges to the General Manager
Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor
Other duties as assigned