IT Director

SHELTER, Inc. • Concord, CA

22h • $145,000 - $170,000 • Onsite

About The Position

We are searching for an IT Director who will be a member of the Leadership Team, this position is responsible for both the day-to-day operations of all IT and Data Analytics deliverables of the agency. Provides progressive and focused information technology vision and leadership to the agency; understands core business requirements and provides day-to-day operational support across multiple locations. This position supervises IT and Data Analytics staff with 3 direct reports and 2 indirect. The role reports to the COO.

Requirements

• Bachelor’s degree (B.A./B.S.) in related field or equivalent.
• 6+ years working in IT as a Technician and as a director.
• Experience in administering Active Directory, Windows servers and PCs and other Windows administrative functions
• Knowledge of cloud based SAAS systems, including Office365
• Knowledge of advanced principles of information technology architecture, strategic information technology planning, and effective IT security.
• Access to reliable personal transportation required, including a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage.
• Must successfully pass a criminal background check
• Must provide TB test clearance

Nice To Haves

• Experience with administration of financial and other enterprise-wide software highly desireable.

Responsibilities

• Plans, manages, evaluates, administers, and coordinates the agency’s strategic and tactical information technology and computer systems plans to support agency growth and long-term business needs.
• Updates and modifies the information management standards, policies, and guidelines including but not limited to security, asset management, information technology infrastructure, and network operations.
• Designs and develops strategy that include hardware, software, network data, and other dimensions to cover all aspects of information technology.
• Develop innovative network troubleshooting methods that reduce downtime and lower repair costs.
• Oversees management and assignment of all IT assets including computers and phones.
• Plans and oversees all major system upgrades and software implementations.
• Manages and oversees computer system support activities.
• Develops, tests, and maintains disaster recovery plans for IT systems.
• Prepares all required reports and correspondence.
• Develops, implements, and monitors department budget; manages expenses.
• Manage third party vendor relations related to software, servers, network, telecommunications and related systems maintenance.
• Conforms to organizational policies and procedures and government regulations.
• Set up employee workstations with computers and necessary peripheral devices (scanners, printers, phones etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
• Develop and maintain local networks in ways that optimize performance.
• Ensure security and privacy of networks and computer systems.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Identify computer or network equipment shortages and place orders.
• Develop and implement comprehensive tools and strategies that allow raw data to be transformed into data insights to be used for decision making and strategic planning across the agency
• Understand and interpret data compliance requirements across multiple grants, finding optimization opportunities and serving as a knowledge center to the agency
• Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics. (Includes monthly, quarterly, yearly, ad hoc, audit and RFP requests)
• Manage and optimize processes for data intake, validation, mining and engineering as well as modeling, visualization and communication deliverables.
• Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions

Benefits

• 18 days of Paid Time Off
• 15 paid holidays, including your birthday!
• 100% paid medical insurance (Kaiser, Anthem Blue Cross), dental, vision for employees, 50% for your dependents.
• 100% paid Group Term Life insurance, Accidental Death & Dismemberment, Long-term disability insurance
• Up to $3,000 Tuition Reimbursement a year
• 403b with SHELTER Inc., matching contribution
• Pet Insurance
• Employee Assistance Program
• Discount Marketplace
• Internal growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees