IT Help Desk Technician I - Temporary Position

BKF Engineers•Pleasanton, CA

4d•$23 - $30•Hybrid

About The Position

We are seeking an IT Help Desk Technician I to join our team at BKF Engineers! This position is designed for those with a passion for technology and customer service. The IT Help Desk Technician will provide front-line support for all IT-related issues and support the organization’s technology infrastructure. NOTE: This is a temporary position, anticipated to last six months in duration.

Requirements

Associate's degree in Information Technology, Computer Science, or related field preferred; equivalent work experience will be considered.
1-2 years of experience in an IT support or help desk role.
Basic knowledge of computer hardware, software, and networking.
Familiarity with Windows OS and Microsoft Office applications.
Excellent communication skills with a strong customer service orientation.
Strong problem-solving skills and the ability to remain calm under pressure.
Ability to work independently and within a team environment.
Availability to work in the office and assist during emergencies or after hours as needed.

Responsibilities

Serve as the first point of contact for users seeking technical assistance.
Diagnose and troubleshoot hardware, software, and network issues via phone, email, and in-person.
Install, configure, and deploy computer systems, peripherals, and software applications.
Assist users with application issues, and guide them in utilizing software effectively.
Maintain inventory of IT equipment and ensure proper software licensing.
Document, track, and manage support requests in the help desk ticketing system.
Provide basic IT training to staff on new technologies.
Collaborate with senior IT staff on the resolution of more complex issues.
Assist with IT projects and initiatives as assigned.