IT & Security Operations Specialist

Openforce • Scottsdale, AZ

1d • Onsite

About The Position

At Openforce, you will find a career experience that will challenge you, satisfy you, and make you proud to work for this Software as a Service (SaaS) and services company. Teamwork and transparent communication are the hallmark of this company. The focus is on high-performance, high customer service and delivery standards. Openforce is a well-established company with an excellent reputation in our industry. Openforce delivers the leading integrated cloud software suite for the independent contracting community, including onboarding, settlement pay, compliance, insurance, and recruiting. General Summary: The IT and Security Operations Specialist is a hybrid role responsible for both the day-to-day internal IT operations of Openforce and supporting the company’s broader security posture. This role serves as the primary liaison with our Managed Service Provider (MSP), ensuring service delivery meets organizational expectations while independently managing areas that fall outside the MSP’s scope. In addition to IT responsibilities, this role plays an active part in Openforce’s security operations, participating in incident response, supporting anti-fraud efforts, and managing physical security systems. This person will also serve as the system administrator for the Openforce SaaS platform and manage back-office software accounts and vendor relationships. We are looking for a self-motivated professional who takes ownership of both the technical and operational aspects of this role, maintains a high standard of organization, and brings a security-minded approach to everything they do.

Requirements

• Bachelor’s Degree or equivalent; minimum of community college coursework in IT or a related field preferred.
• 3–5 years of experience in IT support, IT operations, or a combined IT/security role.
• Working knowledge of Windows and macOS environments, including MS 365 administration.
• Experience working with or managing a Managed Service Provider (MSP) relationship preferred.
• Familiarity with physical security systems (access control, CCTV) is a plus.
• Experience with SaaS platform administration (e.g., Monday.com, Atlassian, Auth0, or similar).
• Basic understanding of security concepts including incident response, endpoint security, and identity management.
• Experience managing hardware inventory and asset lifecycle processes.
• Strong documentation skills; experience with ticketing systems and process documentation.
• Must be willing to learn new technologies and adapt to an evolving security landscape.
• Must be able to lift and carry 10+ pounds.

Nice To Haves

• Familiarity with physical security systems (access control, CCTV) is a plus.
• Experience working with or managing a Managed Service Provider (MSP) relationship preferred.

Responsibilities

• IT MSPs Management Serve as the primary point of contact and relationship owner for our MSP, managing service delivery, escalations, and SLA compliance.
• Coordinate with MSPs on onboarding/offboarding, incident response, patching schedules, and ongoing project work.
• Manage and review monthly IT expense reports, including MSP invoices, software subscriptions, and hardware expenditures.
• Evaluate and manage back-office software service accounts and vendor relationships, ensuring renewals, licensing, and cost accuracy.
• Office Technology Manage and maintain the physical security system in the office, including access control, cameras, and alarm systems.
• Serve as the point of contact for physical security vendors and coordinate any repairs, upgrades, or access changes.
• Ensure physical security policies are enforced and access logs are reviewed as part of routine security hygiene.
• Maintain a well-organized, clearly documented IT presence in the office, including asset tags, storage, cable management, and documentation.
• Manage all AV equipment in the office, including conference room setups, displays, and video conferencing hardware.
• Security Operations and Incident Response Serve as an active member of the Openforce Incident Response team, participating in detection, containment, and remediation efforts.
• Support anti-fraud prevention and investigation efforts, assisting in the identification and analysis of suspicious activity.
• Oversee company security controls and tools SaaS Application Administration Serve as the system administrator for the Openforce SaaS platform, managing configurations, user access, and internal support requests.
• Assist in the setup and integration of new platform tools and software solutions as the business grows.
• Document system configurations, integrations, and administrative procedures.
• Monitor software performance and escalate issues to vendors or engineering as appropriate.

Benefits

• Continued training and career development, including support for security certifications.
• Full Benefits Package including Medical, Dental, Vision, and 401(k).
• Vacation and Holiday pay.
• Casual dress code and collaborative office environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees