IT Specialist
About The Position
We seek a highly motivated candidate to join our team as an IT Help Desk Operator. This role is full-time and in-person 5 days per week working out of our DC office, and will be responsible for managing the day to day operations of our IT help desk across the firm. The ideal candidate is self-motivated and customer service oriented, looking to gain experience supporting IT operations for our firm’s consulting and market research engagements. The IT Help Desk Operator will quickly learn to manage projects on their own, including interacting with and advising internal stakeholders directly.
Requirements
- High School Diploma
- Strong academic record
- Previous work experience
- Computer proficiency in programs such as SharePoint, Microsoft Office Suite, Google Workplace
- Solid HTML skills; familiarity with programming languages
Nice To Haves
- 2+ years experience working in a help desk environment
- Ability to diagnose and resolve basic computer technical issues
- Ability to work flexible hours as necessary
- Team player
- Ability to multitask
- Excellent verbal and written communication skills
- Professional, patient, and people-first customer service attitude
- Must be able to lift up to 50 lbs. /23 Kg
- Experience with Microsoft O365, Google Workspace, Slack, Zoom
- Proficiency with Windows Operating Systems
- Proficiency with help desk ticketing systems
Responsibilities
- Assist with managing the helpdesk ticket queue on a daily basis; creating, routing, and remedying tickets in a timely manner
- Answer queries by chat, email or self-service ticket in support of internal customer computer hardware, software, network, system/application access, and telecommunications systems
- Troubleshoot configuration issues, software installations, hardware repair (including inhouse repair or coordinating depot or warranty services) to support day-to day operations
- Test new hardware and software systems and packages prior to deployment
- Ensure the rigorous application of cybersecurity policies, principles, and practices in the delivery of systems
- Perform support to the user onboarding and offboarding process. Performing functions such as: account creation/deletion; processing new account paperwork; issuing/removing credentials; assigning /removing permissions; and providing new hire onboarding brief
- Deploy images and configure new system build outs for new hires. Work directly with hiring managers to ensure proper equipment and access
- Coordinate and resolve technical, scheduling, and delivery issues associated with technical refresh, asset tracking, and life cycle sustainment
- Manage and track all issued, reclaimed, removed, and relocated capital IT assets
- Compose instructional documentation and videos to provide end-users with step-by-step processes on the proper method to utilize specific hardware and software
- Complete market research and submit purchase requests for equipment needs
- Provides audio/visual (A/V) support and assistance with corporate and customer meetings
- Alerts management to recurring problems and patterns of problems. Provides recommendations to resolve problems
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
