IT Specialist
About The Position
The Community Youth Center of San Francisco (CYC) provides the youth of our city a sense of belonging and vital tools and experiences to succeed in life. Our services include academic support and college counseling, job placement and employment training, substance use and violence prevention education, crisis intervention and mediation, leadership development, and technology and computer training. Our mission is to encourage a diverse population of high-need young people to explore their full potential through academic, career, family, and community life. IT Specialist will be tasked for monitoring and maintaining the agency's computer systems, networks, and electronic devices (on site and/or off-site support for after school programs). This position will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.
- At least two (2) years of experience in computer support and hardware maintenance or related background.
- Working knowledge of IT systems, hardware, software, and applications.
- Willingness and can quickly learn new technologies.
- Possess strong interpersonal, organizational, conflict mediation, facilitation, and leadership skills
- Excellent technology skills (familiar with Google suites, Microsoft Office, PC and Mac, etc.)
- Capacity to multitask, work independently, and meet strict programmatic deadlines.
- Willingness to work some evenings and weekends.
- Ability to travel to all CYCSF locations as needed.
- Able to lift or move at least 25lbs.
Responsibilities
- Setting up and configuring the company’s hardware, operating systems, and applications.
- Performing regular maintenance on computers, printers, monitors, mobile devices, and peripheral hardware
- Assist and support IT manager in day-to-day activities
- Offer technical support to staff and troubleshoot problems
- Document all calls relating to technical problems and inquiries in the internal call database
- Keep up to date on the latest trends and solutions in technology aspects
- Collaborate with other CYC programs to support special projects and events
- Other duties as assigned by the supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
