IT Support Technician Level 1 Depot - Intern

Leidos • Elkridge, MD

4d

About The Position

The IT Support Technician Level 1 (Depot Technician) is responsible for supporting daily depot operations, including receiving, processing, diagnosing, cleaning, and preparing computer equipment for deployment or return. This role ensures accurate asset tracking, timely ticket management, and proper handling of equipment in accordance with company standards. Working hours begin 7:00-8:00 AM

Requirements

• Currently pursuing a degree in Information Technology, Computer Science, Artificial Intelligence, or related field
• US citizenship required
• Ability to lift and move boxes up to 50 pounds
• Frequent standing, bending, and moving equipment
• Ability to safely handle and transport computer equipment

Nice To Haves

• Entry-level IT experience or prior depot/technical support experience
• Familiarity with ServiceNow or similar ticketing systems
• Experience with asset management systems
• Basic knowledge of computer hardware troubleshooting
• Experience with Windows imaging and configuration processes
• Strong attention to detail and organizational skills

Responsibilities

• Receive incoming computer equipment and peripherals
• Unpack and inspect shipments for accuracy and damage
• Perform cleaning and basic refurbishment of computers and related hardware
• Conduct hardware diagnostics and troubleshooting
• Perform occasional system imaging and configuration
• Maintain and update asset inventory database
• Manage and update ServiceNow tickets accurately and timely
• Prepare and pack equipment for shipment or redeployment
• Ensure proper labeling and documentation of all equipment
• Maintain an organized and secure depot workspace

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Number of Employees: 5,001-10,000 employees