IT Systems Support Intern

Cleaveland/Price•Trafford, PA

12h

About The Position

Cleaveland/Price specializes in the design and manufacture of high voltage disconnect switches and switch automation products. The products that we offer are unique in design, and some include patented features. Products have been developed and tested in accordance with IEEE, ANSI, and NEMA standards for high voltage equipment. They are primarily used by investor-owned and public electric utilities and large industrial operations in substation, distribution, transmission, and generation applications. All company operations take place in a modern 218,300 sq. ft. multi-site facility situated on 20 acres east of Trafford, PA. The facility houses virtually all resources for product realization, including engineering, supply chain, parts fabrication, electro-mechanical assembly, and testing. Fabrication capabilities include laser and plasma cutting, CNC machining, CNC punching, and automated bending and forming. The company also utilizes specialized processes, such as MIG and TIG welding, friction welding, silver and tin electroplating, and silver brazing. Cleaveland/Price’s employee-focused culture plays an important role in being recognized by the Pittsburgh Post-Gazette as being a Top Workplace in the Pittsburgh region. The company is driven by the caring people that we employ: the heart and soul of the Cleaveland/Price product line. The IT System Support Intern will assist with the implementation and organization of hardware setups along with maintaining the asset register. As an intern you will have the chance to be involved in network troubleshooting, security, and assigning availability to users.

Requirements

Current college student enrolled in an Information Technology, Computer Science, or otherrelated program
Strong problem-solving skills and willingness to learn.
Basic understanding of computer hardware, operating systems, and networkingconcepts.
Knowledge of hardware repair including computers, laptops, tablets, printers and other peripheral devices.
Knowledge of WIndows, Powershell, Microsft Office, troubleshooting tools, Local Area Networks.
Must be able to mutli-task.
Strong interpersonal and customer service skills.
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.
Requires concentration, accuracy, and focused mental effort while multi-tasking in a team environment.
Ability to wear standard personal protective equipment (PPE) required while on the shop floor or in other work area where mandated (i.e. steel-toed shoes, safety glasses, and/or other applicable PPE).

Responsibilities

Assist with hardware and software troubleshooting, installation, configuration, and basic repair of workstations, peripherals, and network-connected devices.
Help install, test, and maintain PC's, laptops, printers, and network hardware; perform basic diagnostic checks and escalate complex issues to senior technicians.
Respond to user requests in a rapidly changing technical environment, providing clear communication and timely follow-up.
Help ensure that all IT activities follow OSHA, ISO, and company safety standards.
Participate in special projects, sytem upgrades, and process improvement initiatives.
Perform other related duties as asssigned by IT leadership.