Key Holder (Redwood City)

StateHouse Holdings Inc.•La Mesa, CA

About The Position

The Key Holder serves as a trusted member of the retail team, responsible for assisting with the opening and closing procedures of the retail location. While this role focuses heavily on providing an excellent customer experience and maintaining inventory accuracy, it also provides a transitional leadership step by as a secondary point of contact for Budtenders and ensuring the security of the facility during transitional hours.

Requirements

High school diploma or GED
Prior retail or customer service experience (1-3 years)
Knowledgeable in Microsoft Word, with advanced knowledge in Excel.
Ability to accurately perform basic math calculations, reconcile cash transactions, and identify discrepancies with a high level of attention to detail
Must be 21+ years old and pass a criminal background check requirement
Demonstrates alignment with company policies, procedures, and values while maintaining full compliance with all applicable cannabis regulations
Maintains professionalism in communication, appearance, and conduct
Delivers a customer-focused experience by identifying needs, recommending appropriate products, and fostering an inclusive environment
Applies strong attention to detail, accuracy, and accountability across transactions, cash handling, and operational execution
Effectively prioritizes, organizes, and manages multiple tasks in a fast-paced environment while maintaining composure and sound judgment
Communicates clearly and collaborates effectively with team members and leadership
Demonstrates adaptability, reliability, and a proactive approach to supporting team and operational needs
Utilizes POS systems, inventory tools, and retail technology with proficiency.
Adjusts to changing business needs, schedules, and regulatory requirements with professionalism.
Handles sensitive data and customer information with discretion and accuracy.
Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor. Including the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs.

Responsibilities

Executes opening and closing procedures, ensuring the facility is secured at all times and verifying security presence; escalate any gaps to leadership.
Maintains proper cash-handling procedures, including accurate cash counts, reconciliation, identification and reporting of variances, and distribution of tip pool earnings in accordance with company guidelines.
Authorizes approved discounts and sales adjustments within established parameters.
Delivers a high-quality, compliant customer experience across all phases of the customer journey, including managing customer flow and wait times.
Accurately logs customers into required systems, verify valid identification, and process transactions within POS systems
Handles returns, exchanges, and employee purchases in accordance with company policy
Maintains accurate product displays, merchandising standards, labeling, and overall store presentation, including cleanliness and ambiance.
Supports execution of promotions, events, and in-store marketing initiatives and ensure systems reflect current pricing and product information
Communicates inventory discrepancies, returns, and product issues to the Inventory Controller
Maintains awareness of sales performance, promotions, and operational priorities
Serves as a resource for team members during shift transitions while operating under manager direction at all times.
Support onboarding and training of new team members and assist in maintaining floor coverage and productivity
Escalates employee or customer concerns to management as appropriate.
Maintains a professional, welcoming, and inclusive environment for all guests.
Delivers an exceptional and compliant customer experience by providing timely, courteous, and professional service during every customer interaction, ensuring customers feel valued, respected, and well-informed.
Executes ad hoc projects as assigned by direct supervisor.