Lab Client Services Specialist

Intermountain Health

1d • $18 - $23 • Onsite

About The Position

This position serves as the voice of Laboratory Services and is the primary contact for clinicians, patients, and clients. The team is responsible for calling test results to clinicians and taking inbound calls to provide test information, collection instructions, supply requests and testing results. and career advancement. What does it mean to be a caregiver with Intermountain? Check out this video and learn more and discover the “Power of We.”

Requirements

• Communicating
• Professional Patient Interactions
• Computer Literacy
• Medical Terminology
• Accountability
• Self-Starter
• Flexible
• Timely
• Experience working in a team environment

Nice To Haves

• HS Diploma or equivalent
• Experience in a customer support role
• Experience in a healthcare or clinical setting.
• Telephone customer service experience.

Responsibilities

• Communicate test results, specimen collection instructions, and laboratory information i.e. ordering, specimen location, and supply requests.
• Receive incoming calls from patients and clients looking for results and laboratory information.
• Make outbound calls to release critical values, STAT requested, clinically significant, and routine results within approved time requirements for Intermountain standards.
• Navigate multiple computer systems to aid in troubleshooting and resolving questions regarding laboratory services and support
• Maintains accurate documentation of calls and information using detailed comments.
• Escalation of phone calls to the appropriate clinical personnel, when required.
• Able to de-escalate stressful situations calmly, respectfully and in a professional manner.
• Works collaboratively with other caregivers to meet the goals and workload of the department.
• Organizes and prioritizes workload effectively to meet department standards.
• Maintains patient confidentiality in all aspects of work.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED