Lead Account Manager- Retail Media

Albertsons Companies • Pleasanton, CA

5h

About The Position

Are you ready to take the next step in your career? Join us for an exciting
opportunity at Albertsons Companies, where innovation and customer service go
hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a
job, but someone who wants to make an impact. In this role, you’ll have the
opportunity to lead, innovate, and contribute to the growth of a company that
values great service and lasting customer relationships. This position offers
the chance to work in a fast-paced, dynamic environment that’s constantly
evolving.

Albertsons Companies is at the forefront of the revolution in retail.  Committed
to innovation and fostering a culture of belonging, our team is united with a
unique purpose: to bring people together around the joys of food and to inspire
well-being.  We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a
leading food and drug retailer in the U.S.  We operate over 2,200 stores, 1,732
pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing
plants across 34 states and the District of Columbia. Our well-known banners
include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United
Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star
Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community
Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep
local roots, offering an easy, fun, friendly, and inspiring experience, no
matter how customers choose to shop with us. We celebrate the rich diversity of
the communities we serve, and strive to create a workplace where everyone has
equal access to opportunities and resources, and can fully contribute to their
and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and
bring your best self to the table.

Requirements

• The Account Manager Lead is responsible for delivering best-in-class client experiences when working with The Collective. The Account Manager Sr. Lead will strive to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day-to-day contact for Collective clients, the Account Manager Sr. Lead will work to deliver strategic, data-driven upsell opportunities to clients while also ensuring seamless execution of programming, ensure on time launches and exceptional execution of Annual Plans.
• Travel up to 15%
• The position will be based in Boise, Idaho, Los Angeles CA, San Francisco CA, Pleasanton CA, Dallas TX, Chicago IL, or New York City, NY

Responsibilities

• Serve as a trusted advisor by leading status calls, managing deadlines, and ensuring on‑time campaign launches.
• Identify in‑flight and post‑campaign upsell opportunities to drive renewal and partnership growth.
• Champion the Voice of the Customer to help shape a best‑in‑class Retail Media Network.
• Maintain accurate CRM hygiene for post‑IO processes to ensure reliable revenue tracking.
• Partner with Client Partners to develop materials for T2T, QBRs, and educational sessions.
• Support merchandising teams as a Category Captain to align media and category strategies.
• Mentor Account Managers and cross‑functional team members to elevate team performance.
• Apply a customer‑centric mindset with deep category understanding to deliver exceptional service.
• Analyze and interpret data to deliver wrap reporting, insights, and upsell recommendations.
• Monitor client health, mitigate churn risks early, and ensure seamless engagement across the full campaign lifecycle.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).  For eligibility requirements please visit myACI Benefits [https://urldefense.com/v3/__https:/myaci-benefits.com/__;!!K1aXqncla1X7G90AkdLmCg!rAQQIgK5qTHEOZimihiTu-Cq5CqDd5yTyDy2Md9yy2X9n5N5-LNd_VFz-Ph78hdScxWtyckceXfHreYVJ1PsQk_8tfijDVHG5g$]
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed