Lead Host/Hostess

Stein Eriksen Lodge at Deer Valley•Park City, UT

About The Position

For those who seek the best, there's only Stein. Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is known as a premiere year-round destination. Why work for the best? The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success. We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters. Position Summary : To warmly greet each guest as they enter the restaurant, make them feel comfortable and escort them to their table. Assist Restaurant Manager to coordinate and oversee all aspects and functions of Food and Beverage personnel. Maintain required standards to achieve superior customer service and consistent product within guidelines. Review and coordinate daily reservations to generate seating chart with manager on duty approval. Maintains door and phone coverage during shift while overseeing and training the hosts.

Requirements

Prior experience hosting in fine dining
Good communication, organization and concentration skills
Ability to lift, push & pull up to 50 pounds.

Responsibilities

Oversee all delegated duties at the host stand to required standards
Inspect outlet daily prior to opening for table sets, cleanliness, and completion of side work duties
Creates seating chart according to reservations, notating owners, VIP’s and special occasions.
Communicate information thru pre-meals
Assists guests with coats and issuing of claim check
Takes reservations per Food and Beverage reservations policy, confirming reservations daily
Maintains menus, makes sure there are adequate copies available and that they are in good condition. (Food, beer and wine menus) for all outlets. Ordering replacements by informing F&B Assistant
Has complete knowledge of all F&B menu offerings and promotions for all outlets and F&B information binder
Informs management of any/all guest issues or compliments
Maintains organization and cleanliness of restaurant, host stand, closet and Troll Hallen Lounge/Room Service
Monitors supplies needed at the host stand
Answers phone within 3 rings in a courteous, professional manner
Maintains presence at door at all times
Performs work related duties as assigned
Knowledge of Park City, Deer Valley and Stein Eriksen Lodge in order to answer guest questions. Includes giving directions to guests from different locations.
Understanding of service techniques in order to assist staff as needed
Participate in pre meal, department staff and training meetings
Other additional duties as assigned

Benefits

Great benefits including choice of health insurance plans, dental, vision, short- and long-term disability and life insurance, matching 401K, and more
Competitive wages and bonus plans to recognize your dedication and service with us
Paid training time and programs
Chef prepared meals daily in our cafeteria, at no cost to you
On site heated garage for employee parking -a great perk in winter!
Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
Flexible schedules and time off policies to accommodate family, school, and other activities
Weekly raffles for tickets to events such as the Utah Jazz, Utah Mammoth, Real SL, and Salt Lake Bees
Monthly team member appreciation events and recognition programs
Hotel room, spa, dining, shopping, ski/snowboard rental discounts available