Library Assistant - Lending Services

City of High Point•High Point, NC

10d•$17 - $22•Onsite

About The Position

At the City of High Point, we celebrate the creator in everyone. Building on our rich cultural history steeped in industrialism and innovation, our employees seek not only to transform themselves, but the world around us. We are collaborators, we are makers, we are visionaries. We invite you to explore the many opportunities to serve our community, by sharing your talents, skills, and expertise. You'll join a diverse team of over 1300 individuals dedicated not just to making a career, but a difference; because what we create in High Point, changes the world! Performs routine para-professional and customer service work in the Public Library, which involves lending materials and keeping records of those materials and their borrowers, and keeping books in order on shelves. does related work as required. Please include a resume and cover letter with your application.

Requirements

High school diploma or GED equivalent
One year (1) of recent (within the last 3 years) customer service experience in retail, library, or a related service industry
Valid driver’s license
Demonstrated commitment to exceptional customer service
Strong communication, listening, and teamwork skills
Ability to work effectively with a diverse community and adapt to evolving library services.
Proficiency in Microsoft Office and basic office practices; ability to accurately interpret and manage digital records.
Intermediate
Physical ability to move throughout all library floors, push carts, and lift materials (up to 50 pounds).
Availability to work flexible hours, including evenings, weekends, and holidays; regular schedule includes evenings and a weekend rotation (or as scheduled).

Nice To Haves

Experience with Canva or similar design tools, social media platforms (X/Twitter, Facebook, Instagram, Goodreads), and digital technologies such as online databases and streaming services may be required for certain assignments. (Preferred for Lending Services, REQUIRED for Reader's Services)
Ability to assist customers with downloading apps, setting up accounts, and accessing digital content on mobile devices may be required for certain assignments.
Knowledge of organizational systems such as the Dewey Decimal System; ability to maintain accurate shelving and interpret spine labels for library materials.
Comfortable with public speaking and training for programs and instruction, including occasional off-site events may be required for certain assignments.

Responsibilities

Answers borrowers’ questions about reserves in person and over the telephone, using information found in the computer.
Answers the telephone and transfers calls to other parts of the library.
Answers questions about the Library at the Customer Service Desk as assigned.
Checks books and non-print materials out to borrowers, scans RFID tags barcodes with antenna or scanner and operates computer and circulation system.
Registers new borrowers, which involves oral communication, reading applications filled out by the borrower, entering information into a computer, and interpreting information on driver’s license.
Collects fees for damaged and lost materials and Friends Continuous Book Sale, involving finding and interpreting information in the computer and operating a money transaction program and credit card machine.
Performs computer operations involving renewing materials, changing status of library cards, and other activities related to circulation of library materials.
Checks shelves for overdue, lost and requested materials which involves going to all three floors of the Library and searching shelves for materials listed on a computer printout.
Straightens shelves, which involves pushing books into an upright position with edges aligned with the edges of the shelves.
Performs shelf-reading, which involves checking all books on shelves to make sure they are in alphabetical or Dewey Decimal order, identifying misfiled books, and placing misfiled books in correct places.
Shifts books, which involves moving books from one shelf to another, sometimes by hand and sometimes with a cart.
Checks in materials using a computer, circulation system and RFID antenna.
Manually changes status and holdings codes, as needed.
Sorts books, which involves separating them by types and putting them in appropriate places in the book sorting room.
Shelves books, which involves going to all three floors of the Library pushing carts and placing books on shelves in correct location by alphabetical or Dewey Decimal order.
Writes RFID tags using a computer, RFID antenna and specific computer program.
Inspects returned items for damage or missing components.
Places and cancels reserved materials for borrowers, which involves entering information in a computer.
Processes reserved materials for library and self-service lockers at other locations pick up. which involves checking in materials to fill reserves, checking out materials and assigning self-service lockers using a circulation system and specific locker assigning computer program.
Processes reserved materials for NC Cardinal resource sharing libraries, which involves checking in materials to fill reserves, creating mailing labels and processing materials for outgoing shipments; and processing incoming shipments. Both processes involve packing and unpacking boxes of materials.
Instructs library customers in use of the computerized catalog.
Assists borrowers with self-checks, involves scanning library cards and using RFID antenna.
Assists the public with using the photocopier i.e. make change and troubleshoot problems.
Orders and maintains inventory for photocopier.
Schedules maintenance and repairs for photocopier when needed.
Opens and closes money transaction program and credit card machine, including tallying end of day moneys.
Full-time employee -acts as team leader in absence of the supervisor.
Ensures that all work is performed in accordance with OSHA and City Safety Standards and Policies