Library Assistant

NCW Libraries•Ephrata, WA

1d•$18•Onsite

About The Position

Performs intermediate skilled human support providing assistance with daily duties at a branch library in a substitute capacity. Duties include general library customer service, assisting library patrons, issuing library cards, checking materials in and out, and related work as apparent or assigned. Work is performed under the supervision of the Branch Supervisor of the Branch, Branch Librarian and Area Manager.

Requirements

High School Diploma or GED
Customer Service Experience
Ability to establish and maintain effective working relationships with associates, patrons, and the general public.
Ability to exercise initiative and independent judgement and to work independently or as part of a team.
Ability to interact with a diverse population and establish and maintain effective working relationships with associates and the public.
Ability to effectively communicate with staff and patrons.
General knowledge of office procedures, equipment and record keeping.
General knowledge of library policies and procedures.
General knowledge of and interest in books and reader interest levels.
General knowledge of library circulation functions.
Strong written and oral communication skills.
Strong comfort level with basic computer and technological skills.

Nice To Haves

Fluency in English and Spanish preferred.

Responsibilities

Provides prompt, courteous support to internal and external customers.
Pulls, sorts and processes circulation materials and supplies, assesses materials for weeding, performs data entry for a variety of transactions into the appropriate system.
Pull, sorts, and processes circulation materials and supplies, assesses materials for weeding, performs data entry for a variety of transactions into the appropriate system.
Processes returned circulation materials, requests, and fills orders; receives payments, and answers reference questions.
Provides guidance with technological issues and assists patrons in the use of electronic equipment and databases.
Models professionalism for colleagues and promotes a positive organizational culture by word and example.
Organizes, arranges, and shelves materials as needed.
Assists in library opening and closing procedures.
Manages difficult patron situations in a calm, professional manner.
Promotes teamwork, collaboration, and inclusion.
Stays abreast of library policy and procedure.
Possesses knowledge and the ability to promote library advocacy and intellectual freedom.
Resolves patron complaints or challenges.
Issues library cards.
Prioritizes the learning of new technologies.
Other duties as assigned.