Loan Servicing Representative II

Arundel Federal Savings Bank • Annapolis, MD

1d

About The Position

Arundel Federal Savings Bank is seeking an experienced Loan Servicing Representative II to support our Residential Lending team. This role is ideal for someone with strong mortgage servicing knowledge who enjoys problem-solving, customer support, and working in a collaborative, community-focused environment. Key Responsibilities Handle customer service inquiries related to mortgage servicing, including escrow, insurance, assumptions, payoffs, and investor relations. Process payments, corrections, escrow analyses, and loan documentation. Administer and reconcile escrow accounts and coordinate construction loan disbursements. Complete investor reporting and support secondary market loan activity. Review and validate loan documents for compliance and completeness. Assist with department audits, system testing, and Horizon core system enhancements. Support teammates, provide training, and collaborate across departments. Ensure compliance with BSA, OFAC, CIP, and all lending regulations. Qualifications High school diploma or GED required. Minimum 2 years of mortgage loan servicing experience. Knowledge of secondary market servicing, loan documentation, and insurance requirements. Experience with FIS Horizon preferred. Proficiency in Microsoft Office; strong communication, analytical, and organizational skills. Customer service–oriented with the ability to manage multiple priorities. Why Join Us? At Arundel Federal, you’ll be part of a supportive team committed to service, professionalism, and community since 1906. We offer a welcoming culture, growth opportunities, and the chance to make a meaningful impact every day. We offer a comprehensive benefits package including paid time off, medical, dental, vision, life, and disability insurance, HRA, FSA, paid holidays, and 401(k) profit sharing plan. Learn more about Arundel Federal at: https://www.arundelfederal.com/ . Arundel Federal is an Equal Opportunity/Affirmative Action Employer and will not discriminate in its employment practices due to an applicant's race, color, religion, national origin, sex gender identity/expression, age, ancestry, sexual orientation, disability, genetics, veteran status, marital status, pregnancy-related conditions, or political beliefs. We also maintain a drug-free workplace.

Requirements

• High school diploma or GED required.
• Minimum 2 years of mortgage loan servicing experience.
• Knowledge of secondary market servicing, loan documentation, and insurance requirements.
• Experience with FIS Horizon preferred.
• Proficiency in Microsoft Office; strong communication, analytical, and organizational skills.
• Customer service–oriented with the ability to manage multiple priorities.

Nice To Haves

• Experience with FIS Horizon preferred.

Responsibilities

• Handle customer service inquiries related to mortgage servicing, including escrow, insurance, assumptions, payoffs, and investor relations.
• Process payments, corrections, escrow analyses, and loan documentation.
• Administer and reconcile escrow accounts and coordinate construction loan disbursements.
• Complete investor reporting and support secondary market loan activity.
• Review and validate loan documents for compliance and completeness.
• Assist with department audits, system testing, and Horizon core system enhancements.
• Support teammates, provide training, and collaborate across departments.
• Ensure compliance with BSA, OFAC, CIP, and all lending regulations.

Benefits

• paid time off
• medical
• dental
• vision
• life
• disability insurance
• HRA
• FSA
• paid holidays
• 401(k) profit sharing plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED