Loan Servicing Representative

CORNERSTONE COMMUNITY FINANCIAL CREDIT UNION • Toledo, OH

14h • Hybrid

About The Position

The Loan Servicing Representative is responsible for reviewing every aspect of the processing, funding, and closing of loans to ensure efficiency standards, service expectations, and compliance requirements are upheld. This position will be expected to have a comprehensive understanding and knowledge of the CU’s consumer and indirect loan products, policies, and procedures. Establishes loan files and orders documentation required to process loans. Responsible for the accuracy and completeness of all loan documentation. Processes consumer loan files after closings to ensure that documents are recorded with proper recording authority and the loans are entered correctly into the company records. Inputs loan documents, processes loan payoffs and maintains loan files.

Requirements

• Six months to two years of similar or related experience, including time spent in preparatory positions.
• A high school degree or GED is required.
• Courtesy and tact are essential elements of the job.
• Excellent customer service skills.
• Excellent organizational skills, with the ability to handle multiple tasks by prioritizing job responsibilities.
• Strong attention to detail required.
• Professional communication skills (written, verbal and in person).
• Proficiency with Microsoft Office products (i.e., Word, Excel, PowerPoint, and Outlook).

Nice To Haves

• Symitar system experience preferred but not required.
• Experience with consumer and indirect loan processing, funding, title processing, GAP policy creation/cancellations, debt protection, lien perfection, vehicle CPI add-on and refunding/ insurance waiver, and auditing preferred

Responsibilities

• Ensure loan applications are complete, and all calculations are accurate and complete prior to closing.
• Review and analyze all documentation received to determine ratios and credit and collateral acceptability.
• Verify all documentation including, but not limited to, income verification documents, collateral insurance binders, purchase orders, bills of sales, collateral title & registration documents, marine survey, and marine title documents making sure all documentation is complete and security pledged is sufficient.
• Facilitate the clearing of all underwriting conditions and documentation requirements by working with members, branch staff and underwriters upholding CCF's Mission, Vision and Service Promises in order to receive a final approval and clear to close.
• Work with external vendors to clear all collateral conditions necessary to close the loan.
• Ensure member problems and issues are resolved promptly with follow-through to completion.
• Identify red flags in loan documentation in order to avoid potential fraud and surface up issues to management.
• Complete funding & disbursement of each consumer loan and prepare consumer loan documents for member signature.
• Fund indirect loans with appropriate proceeds to dealerships along with the appropriate administrative fees.
• Contact members and/or outside companies and dealer partners to negotiate final terms and coordinate signing appointments.
• Receive and audit appropriate paperwork sent from vehicle dealerships.
• Research and identify missing information and communicate discrepancies with dealership personnel.
• Communicate with dealerships and members to gather additional information to satisfy loan conditions in order to determine the suitability for loan funding.
• Facilitate closing and perform post-closing reviews to ensure all documents are executed properly by the member or branch and all closing conditions are met.
• Maintain a thorough knowledge of the Credit Union loan policy, lending practices (including state regulations and federal regulatory requirements), and agency requirements regarding consumer lending.
• Complies with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Maintains a thorough knowledge of CCF's consumer loan pricing structure, products, their accompanying forms, and documentation necessary for each loan type
• Monitor and manage multiple consumer loan processor queues and email inboxes to meet established service levels.
• Complete daily reports, monitor and direct workflow processes, communicate daily production volume to management.

Benefits

• Competitive Base Compensation: Competitive salary with eligibility for performance-based incentives.
• Paid Time Off: PTO available to support work-life balance, in addition to 13 paid company holidays per year.
• Wellness & Volunteer Time: Additional time off to support employee wellness and community involvement.
• Health Insurance Coverage: Multiple low deductible medical plan options, as well as dental and vision coverage.
• Employer-Paid Coverage: Company-paid life insurance and short- and long-term disability coverage.
• Flexible Spending Accounts (FSA): Options for both medical and dependent care FSAs.
• Education Assistance: Tuition reimbursement and student loan repayment support to help advance your education and career.
• Retirement Benefits: 401(k) plan with up to 4% company match, plus an additional 4% profit-sharing contribution.
• Employee Assistance Program (EAP): Confidential support services for personal and professional challenges

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED