Loss Prevention Coordinator

Landstar System, Inc.•Jacksonville, FL

8d•Hybrid

About The Position

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company. In this role, you will serve as a critical member of Landstar’s safety team, responsible for ensuring safety related concerns and commercial motor vehicle accidents operating under Landstar authority are handled in full compliance with federal motor carrier safety regulations, state and local laws, and company policies. This position requires a high level of professionalism, sound judgment, and the ability to remain calm and composed while managing time-sensitive and often emotionally charged situations.

Requirements

High school diploma or general education degree (GED) required
One year of customer service experience in a call center environment
Proven independent decision-making skills
Ability to follow verbal and written instructions
Effective communication skills; must be able to retain and relay crucial safety information
Accuracy in reporting crucial, confidential details to management related to possible increased liability/exposure
Excellent organizational skills with the ability to prioritize
Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
Capacity to maintain composure in emotionally charged situations and/or escalated conversation.
Ability to travel as required (up to 5% travel)
Availability for on call rotation

Nice To Haves

One year of transportation/logistics experience
One year of DOT safety related experience

Responsibilities

Receive inbound calls from drivers, agents, customers and the motoring public on safety related issues.
Respond immediately to accident hotline, handling outbound calls in response to safety related concerns
Complete data entry of accident requirements and record
Ensure compliance with federal regulations in aspects of DOT accident reporting, post-accident testing and reasonable suspicion testing
Decision making specific to crash ruling
Perform operator reviews and determine training needed and execute disciplinary action
Must be available for all safety emergencies and capable of working autonomously in high stress safety situations
Manage correspondence from the motoring public when complaints are safety related
Analyze driver safety records and communicate disposition
Other duties as assigned