Manager, Client Services

Whalar Group•New York, NY

2d•$60,000 - $68,000•Hybrid

About The Position

Recently named one of WorkLife’s 50 Best Places to Work and one of Fast Company's Most Innovative Companies, Whalar Group is a global creator company on a mission to liberate the creative voice. Creators are at the heart of everything we do! We are a curious, diverse team of 300 individuals around the world who are passionate about the Creator Economy. Our proximity, understanding, and trust of creators evolved into a first-of-its-kind creator ecosystem. Under Whalar Group, there are six companies: Whalar, a global creator agency; Whalar Talent, a full-service, 360° creator and talent management company; Foam, a suite of AI tools, templates, and services; Moby Ventures, creator-centric venture studio; Umi Games, a groundbreaking gaming studio; and The Lighthouse, an IRL campus for creators. About Client Services: The Client Services team holds the ultimate responsibility for the creative output and flawless execution of our campaigns and programs. With a comprehensive view over all aspects of collaboration, the team works with expert teams and specialist partners, both internally and externally, to bring a brand's creative vision to life. The team has three core functions: overseeing campaigns, budgets, and timing across assigned programs; acting as the central resource to bring in the right expertise at the right time; and facilitating retention and client satisfaction through excellent operational and servicing standards and quality creative output.

Requirements

Have 3-5+ years’ agency or brand experience, including team management
Have strong detail-oriented communication, organizational and interpersonal skills
Have a solid understanding of the social media advertising ecosystem and an insatiable appetite for learning about industry innovations
Appreciate and understand the value of creativity
Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
Be a curious self-starter with a problem-solving mindset and a proactive ‘can do’ attitude

Nice To Haves

Multiple languages is a plus

Responsibilities

Project manage, organize and direct the day-to-day operations of campaign delivery. This includes: managing budgets, timelines, and supporting the team for creator sourcing, contracting, briefing and campaign management
Manage, help to develop and mentor at least one Campaign Executive, supporting with career pathing and goal setting
Lead or be an active participant on internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/ KPIs