Manager-Digital Product Management

American Express•Phoenix, AZ

4d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Description/Overview of the Department: It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world, then processing that transaction, and getting the merchant paid, is up to us. The Acquirer Capability (ACD) Products team is at the heart of the proprietary transaction process. We power billions of transactions leading to merchants being paid and continuing to welcome American Express cardmembers and their cards. We are looking for a talented Product Owner to join the ACD Products team in delivering efficient, effective, predictable, and compliant transaction processing. The success of the role will depend on your ability to collaborate, prioritize, manage and drive the roadmap vision to maintain, improve and expand transaction processing capabilities provided to our Merchants and Partners around the world. The Product Manager should be strategic and a self-starter who is comfortable working in a dynamic and fast-paced role within the organization. You will work among high performing product, process, and engineering teams. You will have a passion for both technology and business solutions and an eye on industry trends. Working with our partners you will develop and prioritize features that optimize shareholder value while solving customer problems. You will enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment. Does this sound like you?

Requirements

Product planning experience with a strong understanding of the Product Management lifecycle, along with demonstrated project management skills
Experience in converting business requirements to technology ready features/user stories
Experience in data flow mapping and documenting system to system operations understanding the interworking of a system/solution and how it uses the data upstream/downstream.
Experience managing multiple priorities through timely delivery with demonstrated Project Management skills
Excellent communication skills and demonstrated ability to influence without authority
Experience in working with both business and technology as partners and working as one team
Experience in Scaled Agile delivery/framework
Experience in Rally and Confluence tools
Ability to accommodate multiple time zones when required
Ability to think globally and drive standardization in processes and capabilities (May be required to "act locally" where governed by compliance, legal, or market-specific requirements)
Proven track record for excellent communication, influence and leadership without authority
Strong analytical skills

Nice To Haves

Knowledge of merchant transaction processing capabilities a plus
Bachelor’s degree or 4+ years Business Analytics/Software Engineering experience a plus

Responsibilities

Develop deep understanding of both the problems our stakeholders are trying to solve and the technical capabilities that support the pricing business today and, in the future.
Partner across business, product and technologies to define/plan short/long term needs and solutions for the future
Participate in the design of the capability roadmap to enable business processes
Will work in conjunction with business partners, product managers, product owners and scrum teams to define features and break down into user stories and define acceptance criteria.
Document process flows in support of American Express policy (AENB81) – specifically, documenting un/happy path scenario/feature designs, system interactions and data flows to clearly explain the innerworkings of the functionality in lay terms
Identify RCSA process documentation modifications for ongoing maintenance to RCSA materials
Maintain Value Co Creation (VCC), now called Ways of Working (WOW) artifacts Enterprise and Strategic Priorities
Prioritize the scrum team’s backlog in collaboration with Product Managers, Product Owners and other impacted teams while working to remove impediments.
Facilitates resolution of risks, issues and changes related to the product development lifecycle
Lead/participate in scrum ceremonies, including sprint planning, show-and-tell, and program increment planning.
Partner with testing teams to identify test scenario/case needs and ensure product quality
Deliver tools and systematic capabilities that meet customer needs using competitive analysis and technology trends
Maintain open communication channels with stakeholders, business partners, and technology partners
Strong interpersonal and collaboration skills, including the ability to develop relationships with all partners while appropriately influencing without direct authority
Demonstrate organizational and technical problem-solving skills
Work well in a dynamic, complex environment and under deadline pressures
Support governance processes for assigned product(s)
Support project management for Product Issues with long term controls required – includes Product owned Issues and/or provide direct support to AET owned Issues specific to collaboration across business community.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities