Manager, Information Technology

Wellington Management•Boston, MA

6d•$156,000 - $195,000•Hybrid

About The Position

As the manager of the Global Data Support Team, provide support and oversight of global data platforms for middle to back-office investment management activities including trade operations, accounting reporting, reconciliation, corporate actions, derivatives operations, performance systems, pricing, security master, database administration and fund administration areas. Specific responsibilities include: Directly manage the progress and support outcomes of a team of Wellington employees and consultant in the Global Data Support team. As a member of Global Data & Application Support Leadership team, responsibilities include management of vendor contracts and onboarding of vendor technologies. Manage comprehensive user support with respect to investment data and operational issues. Track, resolve, and report on support requests, in a timely and thorough manner. Ensure continuous availability and operational resiliency of the Geneva portfolio accounting system and related components. Establish and maintain effective client relationships by having a high degree of continuous interaction with the end users. Work with business users and the IT team to proactively identify opportunities for new and improved systems. Take ownership of issues in a 24x7 production environment and collaborate with other teams on remediation and lead them through completion. Provide support for other firm-wide initiatives including Disaster Recovery testing, Database upgrades, security audits, infrastructure upgrades, etc. Proactively identify systems/process issues and gaps to minimize incidents. Position is fixed location based in Boston office; however, may be able to work 1 day a week from home.

Requirements

Requires a Bachelor’s degree (or foreign equivalent) in Computer Science or a directly related field plus eight (8) years of experience in a business analysis role in the Investment Management or Financial Service industry.
Eight (8) years of experience in each of the following (experience may be gained concurrently): Experience with the middle and back-office investment management areas Experience in a developer capacity, including software requirements gathering SQL query skills and experience with Oracle/SQL Server relational databases and tools Java, Unix, and Tomcat solutions
Three (3) years of experience in each of the following (experience may be gained concurrently): Crisis and incident management skills, with experience in a 24x7 support role Managing and mentoring professionals in their career paths including soft skill and hard skill development, promotions and officership Managing and tracking budgets, vendor consultant staffing, and vendor relationships Supervising and directing employees and consultants’ work

Responsibilities

Directly manage the progress and support outcomes of a team of Wellington employees and consultant in the Global Data Support team.
As a member of Global Data & Application Support Leadership team, responsibilities include management of vendor contracts and onboarding of vendor technologies.
Manage comprehensive user support with respect to investment data and operational issues.
Track, resolve, and report on support requests, in a timely and thorough manner.
Ensure continuous availability and operational resiliency of the Geneva portfolio accounting system and related components.
Establish and maintain effective client relationships by having a high degree of continuous interaction with the end users.
Work with business users and the IT team to proactively identify opportunities for new and improved systems.
Take ownership of issues in a 24x7 production environment and collaborate with other teams on remediation and lead them through completion.
Provide support for other firm-wide initiatives including Disaster Recovery testing, Database upgrades, security audits, infrastructure upgrades, etc.
Proactively identify systems/process issues and gaps to minimize incidents.