Manager, SMB Sales

Mews•New York City, NY

About The Position

The Regional SMB Manager will serve as a trusted sales leader in AMER, responsible for driving revenue growth, building a market-leading presence in North America, and shaping the overall strategy. This role includes developing a high-performing sales team. The Manager will act on key market opportunities and collaborate closely with marketing and customer success to scale the business effectively. ✅ Your mission, should you choose to accept it: Revenue Growth & Sales Leadership Lead, and mentor a high-performing sales team, ensuring alignment with company objectives and repeatable, predictable revenue growth. Oversee and manage the day-to-day operations of the SMB sales team and your territory Own and drive the revenue target, developing and executing sales strategies to achieve and exceed goals. Performance Monitoring Provide weekly forecasting on team performance and provide coaching to the team on forecasting best practices Provide ongoing coaching and feedback for rep development Demonstrate commitment to the team to ensure the team achieves its goals, objectives and COM service level agreements (SLA's). Optimize Process Where necessary, identify short falls in the process and procedures and suggest process improvements and work with the necessary departments to ensure they come to fruition. Collaborate with marketing and CS to ensure we’re meeting performance targets Customer Focus Monthly travel as needed Represent Mews at industry events and conferences Meet with customers and prospects along with your team

Requirements

Experience leading a full cycle SMB sales teams, building outbound pipeline, and converting inbound demand into revenue.
A proven track record as a quota-carrying sales professional, managing the full cycle from outbound prospecting through to close.
Holds deep regional expertise and a strong presence in the US market
Operational excellence: a Salesforce power user, accurate forecaster, and driver of impactful sales cadences like 1:1s and deal reviews.
A strong commitment to process, consistently upholding SLAs and CRM best practices.
A passion for developing others: recruiting, onboarding, and coaching new hires with a repeatable, scalable playbook.
Strategic thinking and cross-functional collaboration skills, with the ability to turn go-to-market strategy into action.
Excellent communication and interpersonal skills, with the ability to influence and inspire across teams.
A customer-first mindset and a leadership style rooted in motivation, accountability, and advocacy.
Adaptable, organised, and outgoing — someone who thrives in dynamic environments and enjoys representing the brand at international events.

Nice To Haves

Hospitality or hotel tech experience is a bonus, but not required.

Responsibilities

Lead, and mentor a high-performing sales team, ensuring alignment with company objectives and repeatable, predictable revenue growth.
Oversee and manage the day-to-day operations of the SMB sales team and your territory
Own and drive the revenue target, developing and executing sales strategies to achieve and exceed goals.
Provide weekly forecasting on team performance and provide coaching to the team on forecasting best practices
Provide ongoing coaching and feedback for rep development
Demonstrate commitment to the team to ensure the team achieves its goals, objectives and COM service level agreements (SLA's).
Where necessary, identify short falls in the process and procedures and suggest process improvements and work with the necessary departments to ensure they come to fruition.
Collaborate with marketing and CS to ensure we’re meeting performance targets
Monthly travel as needed
Represent Mews at industry events and conferences
Meet with customers and prospects along with your team