SMB Sales Enablement Manager

GFiber • Seattle, WA

1d

About The Position

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. The application window will be open until at least April 3rd, 2026 . This opportunity will remain online based on business needs which may be before or after the specified date. The SMB Field Sales team at GFiber is responsible for connecting local businesses to exceptional internet services that drive innovation and strengthen communities. This role will play a pivotal part in our growth by bridging the gap between high-level channel strategy and frontline execution. By owning the developmental life cycle of our field representatives, the SMB Sales Enablement Manager ensures our team has the tools and expertise to deliver on GFiber’s mission of providing better internet. Role Description In this role, you will act as the primary architect of the new hire onboarding experience and ongoing performance development for the SMB field team. You will work closely with the Channel Owner (Head of SMB Sales) to accelerate sales skills within the team to drive overall channel strategy and results. You are responsible for ensuring every representative is equipped with the skills and tools necessary to succeed in a competitive landscape. Your mission is to maximize team performance by reducing new hire ramp time and building high-impact field playbooks that transform representatives into trusted local business advisors. In this role, you'll: Drive Strategic Alignment: Partner closely with the Channel Owner to translate high-level business goals into actionable sales skills and field-ready strategies. Own the Onboarding Journey: Manage the end-to-end new hire experience, focusing on accelerating key developmental milestones and cutting time-to-productivity. Architect Field Playbooks: Develop and maintain the SMB Field Sales Playbook, including localized and vertical-specific talk tracks. Lead Performance Coaching: Conduct regular field shadow sessions to identify skill gaps in real-time and provide immediate tactical feedback to reps and local managers. Master Sales Technology: Drive the adoption of Salesforce (SFDC) and prospecting tools to automate field workflows and maximize active selling time.

Requirements

• Bachelor's degree in Business, Communications, Marketing, a related field, or equivalent practical experience.
• 2 years of experience in sales enablement, training, or senior field sales.
• Experience diagnosing performance gaps and delivering feedback/coaching in a field sales environment.
• Experience designing and implementing structured sales training programs, projects, or onboarding journeys.
• Ability to travel up to 25% of the time to visit, shadow, and train representatives and managers in-market.

Nice To Haves

• Prior experience in the Telecommunications or ISP industry, specifically within the SMB segment.
• Experience using Salesforce or similar CRMs to manage sales funnels, reporting, and field activity.
• Ability to use data to identify performance trends and measure the ROI of enablement initiatives.
• Familiarity with modern sales methodologies (e.g., Challenger, GAP, etc)

Responsibilities

• Drive Strategic Alignment: Partner closely with the Channel Owner to translate high-level business goals into actionable sales skills and field-ready strategies.
• Own the Onboarding Journey: Manage the end-to-end new hire experience, focusing on accelerating key developmental milestones and cutting time-to-productivity.
• Architect Field Playbooks: Develop and maintain the SMB Field Sales Playbook, including localized and vertical-specific talk tracks.
• Lead Performance Coaching: Conduct regular field shadow sessions to identify skill gaps in real-time and provide immediate tactical feedback to reps and local managers.
• Master Sales Technology: Drive the adoption of Salesforce (SFDC) and prospecting tools to automate field workflows and maximize active selling time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees