Marina Service Manager

TopSide Marinas•Bay City, MI

28d

About The Position

At TopSide Marinas, our Service Managers manage a variety of objectives in a growing and highly variable service environment. The role requires a technical background in marine service with experience leading teams, scheduling, and customer engagement, as well as the aptitude and capacity to respond to the needs of internal and external customers. He or she will project a professional company image through all types of interactions. This is a fast-paced environment, and the Service Manager must be able to work under pressure. This position requires the team member to work 5 days per week and 8 hours per day. Seasonal schedule changes may take place at management discretion.

Requirements

Act with the highest level of integrity and maintain a positive attitude
Three to five years of previous management experience as a Service Manager in any field
High school diploma or GED required
Adaptable to work composed of a variety of different tasks
Ability to manage multiple projects at a time despite interruptions
Professional conduct and excellent interpersonal and communication skills with team members, customers, tenants, vendors, and government personnel
Math computation skills
Strong work ethic and personal commitment
Ability to work in a team environment to achieve team, department, and company goals.
Able to work with a diverse group of people of all different skill sets.
Ability to be a self-starter and work independently
Must have strong organizational skills and the ability to prioritize work
Adaptable to a fast-paced environment
Must be willing to work weekends as needed
Lift up to 50 lbs
Carry up to 50 lbs
Work around water
Work in tight spaces
Work at heights of up to 30 feet
Stand, walk, sit, push, pull, climb, bend, kneel, squat, twist, reach, grasp

Responsibilities

Manage the estimating processes and results, including creating estimates for repairs and maintenance
Coordinate schedules with overlapping services
Manage schedules with inclement weather and other resources that may not be available
Evaluate current processes, identify opportunities for improvement, and work with team members to make adjustments or develop new processes
Monitor Key Performance Indicators (KPIs) and create new KPIs if necessary
Consolidate customer contact for various services
Monitor customer feedback and resolve complaints quickly
Ensure quality standards are met and all requested service is completed
Follow maintenance schedules for equipment and ensure team members are in compliance
Work directly with maintenance on related tasks that may need management or assistance
Ensure adherence to and enforcement of all government and company requirements relating to safety, health, and the environment, including the Clean Water Act.
Lead project planning and review after project completion.
Participate in the interview, hiring, and performance review processes
Maintain local Standard Operating Procedures (SOPs) and Instruction Manual in current order; Ensure adherence to departmental and/or operations policies, procedures, and practices
Manage employee disciplinary issues by documenting incidents and working with Human Resources to develop Performance Improvement Plans as necessary
Manage employee schedules by reviewing and approving timesheets as well as PTO and Sick requests in ADP, ensuring proper scheduling of employees to meet the needs of the marina
Notify Human Resources and submit appropriate documentation for Workers Compensation claims and OSHA incidents
Perform such duties as assigned by Regional and Executive leadership