Membership Coordinator

Elevation Corporate Health • Baltimore, MD

2d

About The Position

Want to work with like minded individuals with a passion for fitness and helping others? If so, we have an amazing opportunity for a Membership Coordinator to join our team!

We offer four walkable locations with in-person group exercise classes, personal training, employee incentive program, virtual group classes, fitness and wellness challenge programming, collaborative events, and more.

Who are we?

For over 30 years, Elevation Health has been dedicated to the wellness of its employees and clients.

Elevation Health delivers exceptional, personalized healthy lifestyle services through innovation and teamwork, ensuring individual longevity and community wellbeing.

Let’s do amazing things together!

Our Core Values:

Passion - We bring energy, enthusiasm, and dedication to everything we do.

Trust and Transparency - We foster open, honest communication and act with integrity in every interaction.

People Forward - We prioritize people in every decision—valuing relationships, respecting individuality, and supporting personal and professional growth.

Collaboration - We succeed through teamwork, valuing every voice and building on each other’s strengths.

Environmental Responsibility - We recognize our role in contributing to a healthier planet and strive to make thoughtful, responsible choices in how we operate.

Growth - We embrace growth as a continuous journey—personally, professionally, and organizationally.

Your Role:

From the membership perspective, this position is responsible for member satisfaction as it relates to the entire member experience, focusing on recruitment, retention, and a quality member experience. Responsible for participating in and assisting with all daily fitness center operations in order to ensure optimal performance of the Fitness Center. Interacts with members and staff to deliver a safe and welcoming environment for all. Provides safe, motivating, and effective individual and group exercise instruction with excellent customer service skills, strong communication skills, and the ability to motivate others in person and virtually. Provides excellent leadership, up-to-date quality training, and high energy motivation to members and participants in order to maximize participation, outcomes, and customer satisfaction. Responsible for communicating and upholding company standards.

Requirements

• Bachelors in Exercise Science or other related field
• CPR/AED certification required
• Personal training certification (NSCA, ACSM, NASM or ACE) required
• Excellent verbal/written communication, customer service, and presentation skills
• Strong organizational skills and attention to detail
• Excellent computer skills including Microsoft and Google Suite
• Maintain all required certifications throughout duration of employment
• Show support for company values through participation in Elevation programs and meetings

Nice To Haves

• Group exercise experience and certification preferred
• Nutrition coaching certification preferred
• Group exercise and personal training experience preferred

Responsibilities

• Anticipate member needs and provide proactive service during peak and non-peak times
• Engage with members on a one-on-one basis, providing education, support and ensuring their safety
• Provide prompt response to medical emergencies and complete required documentation with proficiency
• Ensure proper and accurate membership processing procedures are followed
• Listen, cooperate, and be respectful towards all team members, members, and client(s)
• Positively contribute to a welcoming, friendly and team environment where respect is demonstrated, contributions are recognized, and process improvement is encouraged
• Be readily available to answer questions, assist members and support fellow team members
• Demonstrate proactive communication to keep General Manager informed of important program and client developments
• Oversee front desk staff
• Help with statistical analysis within fitness management software for program performance monthly
• Complete monthly reporting
• Monitor and track membership total
• Creates opportunities to recruit new clients, works off goals, and meet performance goals
• Updating various marketing tools regularly including but not limited to website, social media, flyers, etc.
• Plan, implement, and ensure quality control for all aspects of the personal training program. This includes but is not limited to; developing personal training guidelines, protocol, etc., including evaluating personal trainers. Responsible for finding qualified trainers to conduct fitness assessments and personal training sessions
• Ensure exercise safety of each member, proactively correct improper form and execution, observe general safety for prompt response to medical emergencies.
• Conduct individual and group personal training sessions
• Provide individualized, safe, and effective exercise programs and comprehensive member services for all fitness levels
• Instruct safe and effective group exercise classes ensure class quantity is met based on contract requirements
• Proactively assist with the inspection of the facility daily and report any cleaning, facility, or equipment issues to appropriate personnel
• Proactively define areas for self-development and identify the tools and resources needed to address those areas. Work with supervisor to determine the best resources available while meeting all the Elevation Health standards of your current position
• Meet and support objectives, goals and initiatives of the specific Elevation team
• Contribute new ideas, seek internal and external resources to support the goals of the teams
• Adheres to timelines, produces quality work, show initiative by taking on team responsibilities
• Attend and actively participate in team meetings
• Seek out internal/external resources and explore opportunities for professional growth
• Review company communications and complete action items by established due dates
• Other duties as assigned

Benefits

• Medical, dental and vision benefits available for all full-time employees after 30 days of employment (on the first of the following month)
• Ancillary insurance benefits available after 1 year of employment
• Health Savings Account
• 401k participation after 1 year of employment (with up to 3% match)
• Paid Time Off (accrual based on tenure)
• Professional Development reimbursement available immediately (amount based on tenure)
• Extensive Training and Development Program
• Partnership with ISSA for CEUs and certification discounts
• Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level