Membership Coordinator
About The Position
The Membership Coordinator models extraordinary customer service and the Y’s core values; supervises, trains, and coaches membership associates in both service and technical skill areas needed to successfully perform their job; and ensures standard operating procedures are implemented accurately. Who Are We? The YMCA of Greater Brandywine (YGBW) was named a 2025 Top Workplace by The Philadelphia Inquirer for a second consecutive year. An association of nine YMCAs serving Chester County, the YMCA of Greater Brandywine is a non-profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life-changing programs for all.
Requirements
- At least 18 years of age required
- High school diploma or GED required, bachelor’s degree from an accredited college or university preferred
- Prior knowledge and/or minimum of two years of experience in membership or sales required, 3 years preferred
- Demonstrate ability to develop and teach skills
- Excellent organizational and communication skills
- Obtain and maintain all new hire certifications and trainings within 90 days of hire
Responsibilities
- Performs all functions of Membership Associates I and II.
- Stationed at the Membership Services Center for at least 90% of their time, modeling stellar customer service behavior, while mentoring, coaching, and training staff and volunteers in delivering stellar service to all.
- Oversees successful operation of the Membership Services Center, ensuring member and prospect needs are met/addressed, appropriate and clear procedures are followed, and all team members have a full command of their roles.
- Possesses or quickly develops a command of YGBW’s organizational membership software system, ensuring ability to process all transactions and train membership associates in system operation.
- Develops weekly staff schedules and approves staff time/payroll in HRIS system.
- Oversees processing of income-based memberships.
- Assists Membership Associates in handling difficult member, guest and/or staff issues with the ability to diffuse concerns, while maintaining a positive attitude and composure.
- Collaborates with branch departments to develop a system of communication that ensures the membership team receives accurate and updated information about branch offerings, schedules, changes and more in a timely manner, equipping them to deliver accurate information to all.
- Works in partnership with the Branch Membership Director to train staff in leading cause-driven facility tours for prospective members, empowering them to deliver a high level of engagement toward conversion and retention.
- Assist with hiring, supervising, onboarding and training membership associates.
- Ensure compliance with all YGBW policies and standard operating procedures.
- Perform other related duties as assigned.
Benefits
- Free family YMCA membership, including outdoor pools
- Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employees
- Babysitting while you work (up to 4 hours per day)
- Generous program discounts on childcare, camp, youth sports, swimming lessons and more!
- 12% employer contribution to retirement savings upon reaching eligibility and optional 403B retirement savings plan upon hire.
- Employee Assistance Program
- Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University
- Career development and paid training
- Unlimited referral bonus beginning at $300.00
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
