Move In Coordinator

Touchmark • Appleton, WI

7d

About The Position

ETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say:
I AM AN ALLY • I AM A FRIEND • I AM A GIVER
Sales Assistant/Move-In Coordinator
Schedule: Full-Time with a weekend rotation
Non-Exempt - eligible for sales incentive plan and bonus
Touchmark on West Prospect is Appleton’s leading full-service senior living community, enriching the lives of residents and families through exceptional service, hospitality, and care. We are seeking a compassionate, organized, and service-oriented Move-In Coordinator to support residents and families through smooth, welcoming transitions into our community.
This role works closely with Sales, Operations, and the leadership team to coordinate move-ins, support move-outs, and ensure residents feel informed, supported, and at home from day one.
Why You’ll Love This Role:
Make a meaningful impact during an important life transition
Build strong relationships with residents, families, and internal teams
Blend service, coordination, and sales support in a people-focused role
Be part of a collaborative, mission-driven community

Requirements

• High school diploma or equivalent (degree in social work, gerontology, or related field preferred)
• 2+ years of experience working with older adults or in a service-oriented role
• Strong organizational, communication, and multitasking skills
• Proficiency with Microsoft Office, including Outlook
• Ability to work collaboratively and manage multiple priorities
• Compassionate, professional demeanor aligned with Touchmark values

Nice To Haves

• degree in social work, gerontology, or related field

Responsibilities

• Coordinate move-ins and move-outs for Independent Living, Assisted Living, and Memory Care
• Welcome and orient new residents and families to the community
• Serve as a liaison between residents, families, Sales, and Operations teams
• Assist with admissions paperwork, contracts, and required documentation
• Provide post–move-in follow-up to support successful transitions
• Support creative sales events, tours, and outreach activities
• Address resident and family concerns with professionalism and compassion

Benefits

• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• On-Demand Pay allows you to access pay as you earn it
• Employee Assistance Program
• Supplemental insurance options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED