National Account Manager

Verizon • East Berlin, PA

7d • Hybrid

About The Position

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What we're looking for... At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible. Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact. Total Wireless & Verizon Prepaid: At the forefront, we have Total by Verizon and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with its compelling offerings. Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments. Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement. Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research’s prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability. SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need. Join the team that connects people with quality experiences that give them the best value in wireless. What you'll be doing... As a Sr. Client Partner within the Total Wireless Exclusive Retail team, a part of the VCG Value Organization, you will be responsible for providing critical support in driving sales and distribution growth for the Direct Retail Partners while building relationships with their executive leadership principals, helping solve their specific needs. You will prioritize and manage multiple accounts, programs and responsibilities successfully, making sure to understand business issues and develop winning solution strategies. You will need to make critical, business impacting decisions. You’ll proactively share best practices, cultivate collaboration, ensure results and Key Performance Indicators (KPIs) are being met in order to drive and execute performance. Your role will require a high degree of collaboration across leadership, and support organizations, with key responsibilities to include:

Requirements

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Experience in channel management, indirect channel, and/or direct retail partners.
• Willingness to travel, approximately up to 50% or less.

Nice To Haves

• An MBA, or an M.S. in related fields.
• Two or more years of Indirect channel experience.
• Exceptional PP/Google Slide creation for executive presentations.
• Understanding of organizational objectives, functions, and motivations.
• Understanding of key financial concepts relevant to Verizon business performance.
• Demonstrate ability to work with, understand, and manage analytics data and reporting tools.
• Project management experience.
• The ability to solve complex problems creatively.
• Ability to prioritize and execute effectively.
• Strong interpersonal communication and collaboration skills.
• Managed complex projects with cross-functional teams and aligned groups to a common goal.
• Experience with Strategic initiatives with data driven outcomes.

Responsibilities

• Serves as primary interface for Total Wireless Direct Retail Partners.
• Develop and strengthen relationships, translating Agent feedback & concerns internally.
• Identify opportunities and lead account strategy and planning discussions with Direct Retail Partners.
• Drive and influence Direct Retail Partners distribution growth strategy for TW Retail.
• Work closely with channel leadership in the consumer experience, sales, and analytics organizations to drive and manage distribution growth of your accounts.
• Producing and presenting creative, compelling proposals, presentations, and business reviews, that tell unique, customer-centric stories that express Total Wireless’s key initiatives and expectations from a distribution and growth perspective.
• Assessing performance of each agent and retailer and developing a tailored plan on a monthly basis to improve productivity to help them meet their targets.
• Measuring and monitoring KPIs for your respective Indirect Partners, developing and executing plans to meet and exceed sales targets.

Benefits

• health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance
• matched 401(k) savings plan
• up to 8 company paid holidays per year and up to 6 personal days per year
• paid parental leave
• adoption assistance and tuition assistance
• incentive based position with the potential to earn more
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level