LN Venues, National Onsite Ancillary Manager

Live Nation Entertainment • Atlanta, IN

2d

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB The Onsite Product Ancillary drives execution of ancillary revenue programs at the venue level. This role focuses on maximizing onsite conversion, optimizing sales staffing models, and ensuring seamless launch of ancillary programs in new or renovated venues, including but not limited to Premier Parking, Fast Lane, VIP Club/Lounge, Future Ticket Sales, On Site seating upgrades, and other ancillary revenue upsells as assigned. Onsite Product Manager will oversee both indoor and outdoor venues across the country ensuring that consistent guidelines and best practices are followed to drive ancillary revenue sales. THE ROLE Oversee onsite sales execution across all ancillary products including clubs, parking, fast lane, future ticket sales, upgrades, camping, and related offerings Develop staffing models and manage ancillary product managers Build training programs, scripting, and sales incentives Implement and optimize sales technology (POS, handheld devices, QR upsells, signage strategy) Lead operational readiness for new venues and major renovations Partner with GMs to identify new revenue opportunities and remove operational bottlenecks Oversee Ancillary Product Manager & Venue Ancillary Managers Upsell Management- The Onsite Manager will be trained in the use of Ticketmaster to assist with special projects & new TM initiatives, including but not limited to Premier Parking, VIP Club/Lounge, Bundled Packages, and other Ancillary products. The Onsite Manager will be responsible for creatively finding new revenue streams for Venue Nation facilities. The Onsite Manager will work with the Ancillary Revenue Manager, General Managers and national venue marketing team to drive meaningful upsells onsite at venues. WHAT THIS PERSON WILL BRING Working knowledge of local and regional markets, concerts operations, computers (Windows environment, spreadsheet, databases, word processing) and guest relations. Skilled in interpersonal communications, organizational concepts and financial knowledge. Ability to delegate, follow up, relate to staff and guests and clients in a positive effective manner. Three to five years of experience in the concert industry. Ability to walk and stand for long period of time. Ability to lift and carry objects up to 35 pounds. Flexible Schedule (days/nights, weekends). High school diploma required. BENEFITS & PERKS Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days WEALTH: 401(k) program with company match, stock reimbursement program FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment OTHERS: Volunteer time off, crowdfunding match EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains. Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

Requirements

• Working knowledge of local and regional markets, concerts operations, computers (Windows environment, spreadsheet, databases, word processing) and guest relations.
• Skilled in interpersonal communications, organizational concepts and financial knowledge.
• Ability to delegate, follow up, relate to staff and guests and clients in a positive effective manner.
• Three to five years of experience in the concert industry.
• Ability to walk and stand for long period of time.
• Ability to lift and carry objects up to 35 pounds.
• Flexible Schedule (days/nights, weekends).
• High school diploma required.

Responsibilities

• Oversee onsite sales execution across all ancillary products including clubs, parking, fast lane, future ticket sales, upgrades, camping, and related offerings
• Develop staffing models and manage ancillary product managers
• Build training programs, scripting, and sales incentives
• Implement and optimize sales technology (POS, handheld devices, QR upsells, signage strategy)
• Lead operational readiness for new venues and major renovations
• Partner with GMs to identify new revenue opportunities and remove operational bottlenecks
• Oversee Ancillary Product Manager & Venue Ancillary Managers
• Upsell Management- The Onsite Manager will be trained in the use of Ticketmaster to assist with special projects & new TM initiatives, including but not limited to Premier Parking, VIP Club/Lounge, Bundled Packages, and other Ancillary products.
• The Onsite Manager will be responsible for creatively finding new revenue streams for Venue Nation facilities.
• The Onsite Manager will work with the Ancillary Revenue Manager, General Managers and national venue marketing team to drive meaningful upsells onsite at venues.

Benefits

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• 401(k) program with company match, stock reimbursement program
• New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Volunteer time off, crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED