Observability Architect - REMOTE

Jobgether

22h•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Observability Architect - REMOTE. In this role, you will play a crucial part in transforming technical partnerships post-sales. You will leverage your extensive technical knowledge to enhance customer success and satisfaction. The impact you will have goes beyond implementing solutions; you will also foster strategic relationships with key stakeholders and ensure that our observability technology is deeply integrated within client systems. If you thrive in a technical leadership position and enjoy guiding customers through their observability journey, this role is a perfect match for you.

Requirements

Located in an EST Timezone.
Bachelorâs degree in Computer Science, Information Technology, or a related field.
5+ years of experience in technical support or account management roles.
Strong understanding of observability solutions.
Proven ability to manage multiple clients and projects simultaneously.
Excellent problem-solving and analytical skills.
Outstanding communication and interpersonal skills.
Experience with relevant tools and technologies.

Responsibilities

Serve as the primary technical point of contact for a portfolio of customers.
Design the observability maturity journey of customers and assist them on that path.
Provide expert-level troubleshooting and guidance to drive adoption.
Conduct regular technical reviews and health checks to ensure client success.
Advise clients on best practices and strategies for leveraging technology.
Develop and maintain strong, long-term relationships with key stakeholders.
Drive the adoption and effective use of product suite.
Conduct training sessions and workshops to educate clients on the technology.