Observability Architect - REMOTE

Jobgether

1d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Observability Architect - REMOTE. This role will allow you to have a significant impact by architecting and guiding the implementation of complex observability solutions. You will play a crucial role in ensuring that our partner's key customers experience long-term success through our technology. Your efforts will help influence product development and customer experience, making this a pivotal position where your technical expertise and strategic vision can truly shine.

Requirements

• Located in a CST Timezone.
• Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
• Experience deploying and operating Kubernetes.
• 5+ years in a technical support, technical account management, or similar role within the technology industry.
• Strong understanding of observability solutions.
• Proven ability to manage multiple clients and projects simultaneously.
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal skills.
• Experience with CRM software, ticketing systems, and programming languages.
• Ability to travel as needed (up to 25%).
• Technical mindset and desire to grow technically.

Responsibilities

• Serve as the primary technical point of contact for a portfolio of customers.
• Design the observability maturity journey of customers and assist them on that path.
• Provide expert-level troubleshooting and guidance to drive adoption.
• Conduct regular technical reviews and health checks to ensure client success.
• Advise clients on best practices and strategies for leveraging our technology.
• Collaborate with clients to develop and execute technical roadmaps.
• Identify opportunities for clients to optimize their cost and expand their use of our solutions.
• Develop and maintain strong, long-term relationships with key stakeholders.
• Drive the adoption of our product suite within your customer portfolio.
• Act as the voice of the customer within the company.
• Conduct training sessions and workshops to educate clients on our technology.
• Prepare and present reports on client metrics, achievements, and areas of focus.

Benefits

• 100% Remote, Global Culture.
• High-growth, ever-evolving environment.
• Transparent communication and decision-making.
• Autonomy and support to innovate.
• Open source roots with community-driven values.
• High trust, low ego culture.
• Defined opportunities for career growth.
• Approachable leadership.
• Collaborative and supportive team environment.
• Global annual leave policy of 30 days per annum.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level