Observability Architect - REMOTE

Jobgether

22h • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Observability Architect - REMOTE. In this role, you will serve as a crucial technical advocate for our clients, leading the design and implementation of complex observability solutions tailored to modern infrastructures. Your expertise will help ensure long-term customer success by embedding our technology into mission-critical systems. You'll collaborate closely with clients, engineers, and internal teams to drive engagement and facilitate best practices. This position offers the opportunity to influence customer outcomes significantly in a high-growth environment, all while working remotely.

Requirements

• Located in Canada, ideally in Toronto.
• Bachelor’s degree in Computer Science, IT, Math, or equivalent experience.
• 5+ years of experience in technical support, account management, or similar roles.
• Strong understanding of observability solutions, with knowledge of Grafana, Prometheus, and Loki considered a plus.
• Proven ability to manage multiple projects and clients simultaneously.
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal skills.
• Familiarity with relevant tools (CRM, ticketing systems, programming languages).
• Willingness to travel as needed (up to 25%).
• Ability to identify and offer timely solutions to meet customer needs.

Responsibilities

• Serve as the primary technical point of contact for a portfolio of customers.
• Design the observability maturity journey of clients and guide them on that path.
• Provide expert-level troubleshooting to enhance product adoption.
• Conduct regular technical reviews to ensure client success and satisfaction.
• Advise clients on best practices for leveraging technology to meet business goals.
• Develop and execute technical roadmaps in collaboration with clients.
• Identify opportunities for optimizing costs and expanding the use of solutions.
• Drive adoption of product suite within customer portfolios to maximize value.
• Articulate customer needs and advocate for feature requests internally.
• Conduct training sessions and create technical documentation for clients.

Benefits

• 100% Remote with a global culture.
• High-growth environment with meaningful work.
• Transparent communication and open decision-making.
• Autonomy to innovate and produce high-quality work.
• Career growth pathways available.
• 30 days of annual leave, including specified shutdown days.
• Restricted Stock Units (RSUs) available for team members.
• In-person onboarding to help new hires acclimate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level