OCM Specialist

RapDev•Boston, MA

5d•$75,000 - $1,000,000•Onsite

About The Position

We specialize in engineering the most progressive Datadog and ServiceNow environments. Our experienced team of SREs and DevOps engineers powerfully brings together these two ecosystems to drive better observability, availability, and deployment velocity across organizations of all sizes. We are looking for a versatile OCM Specialist to join our growing Organizational Change Management (OCM) Practice. You will sit at the intersection of Project Manager and Organizational Change Management, helping us transform technical ServiceNow deployments into high-adoption success stories. This role requires the flexibility to pivot between deep analytical work, artifact creation, and occasional direct training delivery. Whether working alongside the OCM Lead on complex transformations or managing smaller engagements independently, you will be a key advocate for the client’s success. This role is based in Boston, with an expectation of coming into the office Tuesday–Thursday each week.

Requirements

Organizational change management experience or strong ability to assess team dynamics and change impact
Familiarity with impact assessments, stakeholder mapping, translating technical requirements
Data-driven, with experience analyzing adoption metrics (usage, surveys)
Instructional design and strong written communication skills
Comfortable facilitating training or partnering with L&D teams
High emotional intelligence; able to anticipate resistance and change fatigue
2+ years in client-facing roles managing expectations and deliverables
Project management experience (cross-functional coordination, approvals, deadlines)
Adaptable across independent work and large-scale transformation support

Nice To Haves

Experience with AI/content tools (e.g., ChatGPT, Gemini, Claude, Scribe, Snagit, video editing) a plus

Responsibilities

Lead Impact Analyses to identify stakeholders, workflow changes, and engagement strategies
Assess client communication/training environments and develop adoption plans aligned to project goals
Build and execute project plans in collaboration with client teams
Create communication assets (emails, newsletters, presentations), managing approvals, translations, and delivery tracking
Develop and validate training materials (ServiceNow paths, videos, guides, Knowledge Articles) with technical teams
Coordinate and/or deliver training with L&D; track completion and effectiveness
Maintain reusable OCM assets and support scalable processes
Manage OCM lifecycle; support large-scale transformations alongside OCM Leads
Monitor adoption metrics to drive reinforcement strategies and support ROI evaluation