OCM Specialist
About The Position
About RapDev: We specialize in engineering the most progressive Datadog and ServiceNow environments. Our experienced team of SREs and DevOps engineers powerfully brings together these two ecosystems to drive better observability, availability, and deployment velocity across organizations of all sizes. We are looking for a versatile OCM Specialist to join our growing Organizational Change Management (OCM) Practice. You will sit at the intersection of Project Manager and Organizational Change Management, helping us transform technical ServiceNow deployments into high-adoption success stories. This role requires the flexibility to pivot between deep analytical work, artifact creation, and occasional direct training delivery. Whether working alongside the OCM Lead on complex transformations or managing smaller engagements independently, you will be a key advocate for the client’s success. This role is based in Boston, with an expectation of coming into the office Tuesday–Thursday each week.
Requirements
- Organizational change management experience or strong ability to assess team dynamics and change impact
- Familiarity with impact assessments, stakeholder mapping, translating technical requirements
- Data-driven, with experience analyzing adoption metrics (usage, surveys)
- Instructional design and strong written communication skills
- Comfortable facilitating training or partnering with L&D teams
- High emotional intelligence; able to anticipate resistance and change fatigue
- 2+ years in client-facing roles managing expectations and deliverables
- Project management experience (cross-functional coordination, approvals, deadlines)
- Adaptable across independent work and large-scale transformation support
Nice To Haves
- Experience with AI/content tools (e.g., ChatGPT, Gemini, Claude, Scribe, Snagit, video editing) a plus
Responsibilities
- Lead Impact Analyses to identify stakeholders, workflow changes, and engagement strategies
- Assess client communication/training environments and develop adoption plans aligned to project goals
- Build and execute project plans in collaboration with client teams
- Create communication assets (emails, newsletters, presentations), managing approvals, translations, and delivery tracking
- Develop and validate training materials (ServiceNow paths, videos, guides, Knowledge Articles) with technical teams
- Coordinate and/or deliver training with L&D; track completion and effectiveness
- Maintain reusable OCM assets and support scalable processes
- Manage OCM lifecycle; support large-scale transformations alongside OCM Leads
- Monitor adoption metrics to drive reinforcement strategies and support ROI evaluation
Benefits
- 100% Employee Healthcare Coverage (Medical, Dental & Vision)
- Retirement Plan (5% 401k Match, IRA)
- Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)
- Parental Leave
- Fitness & Commuter Subsidies available
- Equity SL & LT Disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
