Operations Associate

Serve Robotics • Miami, FL

18h • Onsite

About The Position

As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
This role is onsite 5 days a week in Doral - Miami, FL location.

Requirements

• Valid drivers license
• Comfortable driving mid-size utility vehicles as needed
• Capable of lifting and maneuvering items weighing up to 50 pounds
• Demonstrated ability to engage with customers in a professional setting
• Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require

Nice To Haves

• Experience with Jira
• 1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
• Experience using work communication tools (ie. Slack)
• Strong organizational, collaboration, and problem-solving skills.

Responsibilities

• Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
• Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
• Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
• Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
• Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
• Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
• Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed