(Part-Time) Operations Coordinator

ABM•Philadelphia, PA

10d•$22•Onsite

About The Position

The Operations Coordinator position plays a critical role as a dispatcher for housekeeping and building trades by fielding and managing calls in the Event Command Post at Citizens Bank Park. These calls will be received via phone, two-way radio, text, and relayed verbally by other dispatchers. The Operations Coordinator works a changing, game-day schedule (including days, nights, and evenings) as is determined by their supervisor and needs of the park.

Requirements

Maintain a calm, composed and positive demeanor even when under pressure
Ability to prioritize calls by evaluating urgency, location and severity
Speak and write clearly and succinctly
Use critical thinking skills to assess situations, gather necessary information, and quickly direct appropriate responses to resolve issues
Support a cohesive and supportive team environment among a diverse workforce
Possess a general understanding of event operations in a Major League Baseball stadium
Work a changing, game-day schedule (including days, nights, and evenings)

Responsibilities

Dispatch housekeeping, maintenance, safety, and employee issues.
Deliver enhanced fan and employee experiences.
Track response status to expedite proper resolutions.
Coordinate with other departments and agencies to quickly resolve calls.
Enter information into the incident management system to accurately document activities and promptly close out calls.
Create work orders in the Computerized Maintenance Management System to promptly address safety, maintenance, and service issues/opportunities.