Operations Manager - Chicago, IL

MISTRAS Group•Chicago, IL

1d•$80,000 - $100,000

About The Position

The Operations Manager is responsible for meeting the customer’s needs and assuring good customer service through managing the day-to day operations of the lab. This includes scheduling projects and technicians, supplying equipment to meet project specifications, developing strong customer relations and reacting promptly to customer questions and concerns, and having responsibility for the business unit’s financial performance. The Operations Manager will also maintain a high functioning employee base through solid HR practices and safety education and awareness programs.

Requirements

2-3 years of management experience in the nondestructive testing (NDT) or related field
Strong knowledge of nondestructive testing.
Strong communication skills to promote good team environment

Nice To Haves

Sales and/or marketing experience a plus

Responsibilities

Manage daily activities and costs associated within department.
Supervise individuals within the Operations Support Department as it relates to projects and responding to calls from customers (branches) requesting technical assistance.
Problem solving and providing clear, supported and concise recommendation to management.
Utilization of key performance indicators to increase customer value.
Responsible for division Profit and Loss statements and economic performance.
Serve as back up to the General Manager in their absence or upon request.
Review and approve expense reports submitted by technical support staff.
Properly complete all required forms and paperwork.
Provide administrative office assistance as needed.
Ensure proper use of all company resources; including tools, equipment and vehicles.
Oversee maintenance of shop and equipment.
Evaluate field technician’s effectiveness in fulfilling their job requirements.
Recommend corrective or remedial action for employees.
Understand all prerequisites required of personnel before performing field work.
Promote and fully understand the policies set forth in the following manuals:
Drug and Alcohol manual
Safety Policy Manual
Ensure required training for field and supervisory personnel on safety, policies and procedures.
Evaluate job safety to include all aspects of job performance for all service lines.
Serve as liaison with customers to estimate and quote project work.
Coordinate and schedule work crews to cover customer requirements and requests.
Coordinate schedules of AVS Technicians per customer demands.
Complete all required training, and testing, within company guidelines.
Knowledge of all company products and services that is available to our customers.