OPS RECORDS SPECIALIST - 64858595

State of Florida • Fort Lauderdale, FL

2d • Onsite

About The Position

This is a highly complex, technical and responsible position in a very busy and fast paced environment with a high volume of public contact. The primary functions of this position are to process electronic birth / death certificate requests received daily from all funeral homes, crematories, the public. In addition, the incumbent will be responsible for registering manual death, fetal death, indigent cases, and birth records to ensure completeness, accuracy, and timely submission of all vital records.
Incumbent is required to have direct contact with the public, local funeral homes, crematories, hospitals, and other entities.

Incumbent will work with a large population of non-English speaking clients. This position is responsible for collection of payment, cash, checks, money orders, and/or credit card transactions.
Responsible for all opening and closing procedures/functions of the Vital Statistics Satellite Offices (and/or the Main Office, if necessary), which includes securing the office and accountability for all monies received and maintained in the office daily.
This position is designated as a sensitive position, and the position is required to maintain confidential information in accordance with Department of Health in Broward County information security, policy, protocols, and procedures.
This position has access to HMS for the purpose of entering EARS and E-Vitals for the purpose of reviewing birth, death, and fetal death records, the issuance of certificates, and the collection of payments.
Incumbent will search, review, establish eligibility, and issue computerized birth and/or death certifications.
Responsible for daily accounting and tracking of safety paper and ensuring that voided safety paper is documented accurately.
Serves customers and funeral home directors by greeting them at the Information window and directing them appropriately; answers phones by providing general information as it pertains to vital records.
Performs other duties as assigned.

Requirements

• Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency.
• Current employee of Florida Department of Health. Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.
• This position is a full-time, in-office position. Willing to physically come in the office to perform the duties and responsibilities of the position.
• This position requires current authorization to work in the United States without employer sponsorship.
• Valid driver's license, free of major infractions and access to an automobile to be utilized for work purposes.
• Experience interacting with customers and providing enhanced customer service over the phone or in person.
• Work experience handling cash transactions in a vital records office.
• Work experience using E‑Vitals, VitalCheck Point of Sale, HMS, EARS and Microsoft Word, Excel, PowerPoint and Outlook applications.

Nice To Haves

• Bilingual, fluent in English/Haitian Creole or fluent in English/Spanish.
• Experience working in an office or administrative setting in a Public Health environment.
• Experience working with funeral homes, medical examiners, hospitals and doctor offices.
• Experience reviewing birth and death records from hospitals.
• Experience processing incoming and outgoing vital records mail orders.
• Ability to work at multiple locations and flex hours, including after‑hours when needed.

Responsibilities

• Process electronic birth / death certificate requests
• Register manual death, fetal death, indigent cases, and birth records
• Collection of payment, cash, checks, money orders, and/or credit card transactions
• Responsible for all opening and closing procedures/functions of the Vital Statistics Satellite Offices
• Maintain confidential information
• Enter EARS and E-Vitals for the purpose of reviewing birth, death, and fetal death records, the issuance of certificates, and the collection of payments
• Search, review, establish eligibility, and issue computerized birth and/or death certifications
• Responsible for daily accounting and tracking of safety paper
• Serves customers and funeral home directors by greeting them at the Information window and directing them appropriately; answers phones by providing general information as it pertains to vital records
• Performs other duties as assigned

Benefits

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed