Order Entry Representative

Aston Carter • Upper Nazareth Township, PA

11d • $20 - $23 • Onsite

About The Position

The Order Entry Representative serves as the first point of contact for customers placing orders. This role involves handling a high volume of quick calls and emails daily, primarily in a business-to-business context. The representative will resolve customer questions and issues, manage customer service inquiries, and process all orders over the phone while building rapport with customers.

Requirements

• Experience with order entry and processing.
• Strong customer service skills.
• Proficiency in Microsoft Office Suite.
• Excellent multitasking abilities.
• Great personality with strong communication skills.

Nice To Haves

• No specific certifications or education required.

Responsibilities

• Act as the first point of contact for customers placing orders.
• Handle a high volume of quick calls and emails, up to 80+ daily.
• Manage customer interactions primarily in a business-to-business setting.
• Resolve customer questions and issues effectively.
• Process and manage all orders over the phone.
• Build and maintain rapport with customers during interactions.
• Work off a queue from a central number that customers call into.
• Handle increased call volume during peak seasons, reaching 90-100 calls daily.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed