Orthopaedic Office Receptionist
About The Position
This Orthopaedic Office Receptionist position will be expected to cross train as an Office tech. The department depends on the front office receptionist for efficient, smooth operation of patient flow and optimal patient experience. The receptionist will be responsible to all intake information, patient demographics, insurance validation, and follow-up scheduling and entering information into the medical record. The receptionist is the core of the department. The department depends on the front office receptionist for efficient, smooth operation of patient flow and optimal patient experience. The receptionist will be responsible to all intake information, patient demographics, insurance validation, and follow-up scheduling and entering information into the medical record. Steady, frequent phone calls from patients, families, physicians, and referral specialists need prompt attention, kindness, and confidence. The receptionist will communicate frequently with clinical staff and physicians regarding patient needs. Receptionists may circulate positions from greeter, to check-in, to check-out, and may be required to rotate to satellite offices. The office tech position is responsible for collecting patient vitals and assisting with rooming patients for their visits.
Requirements
- High school graduate.
- 2 years' experience in clinical physician office practice.
- Eager to help others and highly organized.
- Excellent computer literacy.
- Willing to travel in a 5-county radius of Wabash General Hospital-Main Campus.
- Works well under pressure.
- Maintain and demonstrate an understanding of the team approach to patient care and documentation.
- Complete and present the medical record in collaboration with the supervising provider.
- Attend scheduled staff meetings.
- Be responsive to improvement opportunities in a positive manner.
- Communicate in a professional and respectful manner to the supervising provider, ancillary hospital staff, and patients.
Responsibilities
- Intake information
- Patient demographics
- Insurance validation
- Follow-up scheduling
- Entering information into the medical record
- Answering phone calls
- Communicate with clinical staff and physicians regarding patient needs
- Collecting patient vitals
- Assisting with rooming patients for their visits
Benefits
- Health Insurance
- Medical, dental, and vision coverage options.
- Free internal prescription program
- Employer contributions to premiums.
- Retirement Plans
- 457(b) plan with employer matching.
- 401(a) plan for employer contributions.
- Paid Time Off (PTO)
- Vacation days: 12 to 27 days per year based on years of service
- Sick days: 12 days per year accruing to a maximum of 65 days.
- Holidays: 6 observed paid holidays
- Work-Life Balance
- Flexible work schedules
- Other Benefits
- Employer-provided life insurance with optional additional coverage available at the employee's expense.
- Short-term and long-term disability insurance
- Employee assistance programs (EAP)
- Health Savings Accounts
- Flexible Spending Accounts
- Professional development opportunities
- Scholarship and Tuition reimbursement
- Additional Perks
- Wellness programs
- Volunteer opportunities
- Productivity, retention, and referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
