Patient Access Representative- Phys Med Clinic
About The Position
The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. Essential Functions: Provides excellent customer service to patients and families by applying best practices and standard operating procedures. Interviews and registers patients in registration areas that report up through Patient Access. Obtains accurate demographic, insurance, and physician information on registrations. Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements. Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements. Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas. Assists in the shadowing/precepting of new employees.
Requirements
- High School Diploma or equivalent, required.
- Demonstrated computer skills required with the ability to navigate most current technology systems.
- Strong administrative skills.
- Excellent customer service and organizational skills.
- Ability to multi-task within a stressful environment.
Nice To Haves
- Associate's Degree, preferred.
- One year of health care experience, preferred.
Responsibilities
- Greeting and registering patients
- Answering telephone calls
- Scheduling appointments
- Pulling and filing medical charts
- Providing excellent customer service
- Obtaining accurate demographic, insurance, and physician information
- Screening customer data for insurance eligibility
- Screening registrations for insurance pre-certification and physician referral requirements
- Identifying self-pay patients and referring them to financial assistance
- Maintaining open communication with other departments and clinical staff
- Assisting in the shadowing/precepting of new employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
