Patient Services Representative Office Coordinator

Lifepoint Health • McMinnville, OR

1d

About The Position

Willamette Medical Valley Patient Access Representative Office Coordinator Full Time: Full-Time Monday - Friday 8AM-430PM Position Summary: Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s). Essential Functions: Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages. Collects and posts co-pays, deductibles and past due patient balances at the time of service. Processes all insurance referrals and/or pre-certifications. Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care. Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office. Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests. Greets visitors and communicates with patients and providers. Checks patients in and completes the intake process to include insurance verification and updating demographic information. Collects appropriate co-pays and communicates any financial liability to the patient. Organizes and sets up appointments for some of the providers as needed. Follows up on special function needs. Performs electronic chart pre-load process. Also scans documents to the patient electronic chart Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry Performs other duties as assigned.

Requirements

• Minimum Education High school diploma or equivalent required
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• 2 years Medical Office experience

Nice To Haves

• BLS certification from the American Heart Association (AHA) or American Red Cross (ARC) - Preferred
• Experience with Medical Referrals

Responsibilities

• Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).
• Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages.
• Collects and posts co-pays, deductibles and past due patient balances at the time of service.
• Processes all insurance referrals and/or pre-certifications.
• Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
• Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Greets visitors and communicates with patients and providers.
• Checks patients in and completes the intake process to include insurance verification and updating demographic information.
• Collects appropriate co-pays and communicates any financial liability to the patient.
• Organizes and sets up appointments for some of the providers as needed.
• Follows up on special function needs.
• Performs electronic chart pre-load process.
• Also scans documents to the patient electronic chart Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry
• Performs other duties as assigned.

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities
• And much more…

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED