Patient Services Representative Office Coordinator

Lifepoint Health • Mcminnville, OR

2d

About The Position

Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).

Requirements

• Minimum Education High school diploma or equivalent required
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Certifications: BLS certification from the American Heart Association (AHA) or American Red Cross (ARC)

Nice To Haves

• Preferred Minimum Work Experience 2 years Medical Office experience
• Preferred Experience with Medical Referrals

Responsibilities

• Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages.
• Collects and posts co-pays, deductibles and past due patient balances at the time of service.
• Processes all insurance referrals and/or pre-certifications.
• Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
• Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Greets visitors and communicates with patients and providers.
• Checks patients in and completes the intake process to include insurance verification and updating demographic information.
• Collects appropriate co-pays and communicates any financial liability to the patient.
• Organizes and sets up appointments for some of the providers as needed.
• Follows up on special function needs.
• Performs electronic chart pre-load process. Also scans documents to the patient electronic chart
• Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry
• Performs other duties as assigned.

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED