Phone Appointment Coordinator / Cashier

Joseph Chevrolet•Cincinnati, OH

19h

About The Position

We are seeking a Phone Appointment Coordinator / Cashier with excellent customer service skills and a winning attitude. This individual will answer calls and assist with scheduling, make outbound calls for service, and perform cashier responsibilities as needed. This position requires a customer service mentality, basic accounting skills, and knowledge of routine accounting functions in both accounts receivable and payable. At Joseph Chevrolet, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

Requirements

Experience with Microsoft Office suite is a plus
Ability to communicate customers' interests needs and requests to management and sales personnel
Professional personal appearance

Responsibilities

Answer phones and schedule customers for service appointments.
Make outbound phone calls to generate additional service business.
Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold.
Assist the managers with various clerical duties as needed.
Be friendly, professional, courteous and efficient when working with all customers and employees.
Familiarize yourself with department structures & internal procedures for assisting customers efficiently.
As needed, receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
Make change accurately and issue receipts to customers.